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About the Role

Serve as WPP's senior Workplace Services representative across an assigned portfolio, with overall responsibility for stakeholder relationships, workplace outcomes, financial stewardship, and alignment with WPP & REWS standards, providing client-side operational governance. Translate business priorities into workplace requirements and ensure outsourced service providers deliver against WPP standards, financial objectives, and contractual commitments.

Responsibilities

Serve as the primary REWS relationship lead for assigned businesses and senior stakeholders, translating business priorities and employee needs into workplace requirements and outcomes.
Ensure workplace services, space, and experience align with WPP strategy, utilization objectives, employee needs, and global standards.
Oversee space planning activities and portfolio optimization initiatives to support effective workplace outcomes.
Work with Finance stakeholders to prepare annual budgets and quarterly forecasts for the assigned portfolio, monitoring variances and savings opportunities.
Challenge service-provider proposals and ensure spend aligns with approved WPP priorities.
Hold outsourced providers accountable for contractual commitments, SLAs/KPIs, financial targets, and service outcomes.
Challenge performance gaps and ensure corrective action is taken by provider leadership.
Ensure assigned properties comply with WPP and REWS risk, governance, and operational excellence standards.
Lead the identification, oversight, management, and escalation of material resilience and service risks and incidents, ensuring appropriate governance, incident management, and timely resolution across the assigned portfolio.
Ensure compliance with WPP & REWS Health, Safety, Security and Environmental policies and Business Continuity certification process, and other operational standards, partnering with relevant WPP functions and service providers as required.
Use service-provider reporting, workplace data, and stakeholder feedback to assess performance, identify continuous improvement opportunities, and inform WPP decision-making.
Working with Global REWS Coe teams to implement global standards and initiatives.
Collaborating with ET to ensure seamless technology integration in the workplace.
Partnering with HR to support employee well-being and engagement programs.
Working with Security to ensure a safe and secure environment.
Working with Procurement to ensure any changes or new contracts are routed through to this team.

Requirements

Proven ability to build and maintain strong, collaborative relationships with suppliers.
Excellent communication and interpersonal skills to build strong relationships with stakeholders and understand their needs.
Understand contractual commitments, SLAs/KPIs, and commercial models to govern provider performance, contract compliance, and support WPP decision-making.
Ability to lead through influence, establish clear client expectations to include stakeholder needs, and hold service-provider leadership accountable for agreed outcomes.
Ability to leverage workplace data, reporting, and technology apply critical thinking to evaluate performance, inform decisions, and challenge service-provider outcomes and provide accurate data to the central REWS team as required.
Excellent ability to work collaboratively with internal teams, service providers, and stakeholders to achieve common goals.
Lead WPP stakeholder engagement and business adoption associated with workplace change, partnering with service providers and REWS teams on implementation.
Understanding of the business context and how workplace services contribute to overall organizational goals.
Partner effectively with WPP Procurement to support responsible and sustainable supplier governance.
Ability to identify opportunities to improve workplace performance through data innovation and best practice.
Commitment to continuous learning, professional development, and the adoption of industry best practices to support the evolving REWS operating model.
Excellent communication and interpersonal skills, with the ability to influence stakeholders, build trusted relationships and drive alignment across a complex environment.
Demonstrated experience operating as an intelligent client within an outsourced FM environment and holding strategic service partners accountable for performance.
Strong financial and commercial acumen, with experience of budget development and forecasting and governing complex service-provider relationships through budgets, contracts, SLAs/KPIs and performance frameworks.
Understanding of workplace management systems, reporting and data analytics, with the ability to interpret outputs and use insights to support decision-making, performance management and service-provider governance.
In-depth knowledge of HSSE regulations and best practices.
Strong understanding of workplace strategy, space planning principles and portfolio optimization practices.
Experience leading complex workplace, transformation or change initiatives across multiple locations and stakeholder groups.
Knowledge of sustainability principles and practices.

Skills

Workplace Services
Stakeholder Management
Financial Stewardship
Operational Governance
Space Planning
Portfolio Optimization
Budget Development
Forecasting
Service Provider Management
Contract Management
SLA/KPI Management
Risk Management
HSSE Compliance
Business Continuity Planning
Data Analysis
Performance Management
Sustainability
Change Management
Procurement
Digital Dexterity
Strategic Business Acumen
Collaboration
Adaptability
Continuous Learning

Location

Onsite/In office

Work Type

Hybrid

Experience Level

5–7+ years in corporate workplace, CRE, workplace experience or outsourced-service governance, preferably within a complex global organization.

Education Level

Bachelor's degree in Facilities Management, Business Administration, or a related field.
Relevant professional certifications in workplace, facilities management, corporate real estate or related disciplines are desirable.

Salary/Compensations

$110,000—$160,000 CAD

Benefits

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers.

About the Company

WPP is the trusted growth partner for the world’s leading brands.
We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.
We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
For more information, visit WPP.com.

Equal Opportunity

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.
We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.