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About the Role
Our successful Morton’s Front Supervisor promotes outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.
Responsibilities
- Scheduling employees for assigned areas.
- Recommend, document and issue discipline.
- Ensures accurate record keeping, prepares, reviews, and analyzes reports.
- Responsible for direct supervision and training of staff.
- Responsible for assignment of personnel as needed.
- Assists with implementing and conducting orientation, training and evaluation programs for all personnel.
- Ensures the highest level of customer service according to ensure standards of quality.
- Complies with set pars to ensure acceptable inventory costs.
- Implements merchandising techniques; keeps departmental labor cost on an acceptable level.
- Adheres to established Morton’s The Steakhouse, Landry’s and Saratoga Casino Hotel, State and Federal policies, labor regulations and liquor laws.
- Relays all guest compliments/complaints to the Front of House Manager and General Manager.
- Responsible for establishing and maintaining positive, fair and consistent treatment of all Morton’s personnel.
- Monitors and prepares time cards and payroll records on a daily basis.
- Maintains confidentiality with regard to employee concerns and sensitive department information.
- Performs all other duties as assigned.
- Promotes outstanding customer relations.
- Able to lift and carry 30 lbs. repeatedly.
- Able to stand and walk for 6-8 hours.
Requirements
- Three (3) years restaurant experience in a supervisory capacity required or previous Morton’s FOH experience.
- Morton’s Captain experience preferred.
- Excellent written and verbal communication skills.
- Experience with P.O.S. Systems.
- Must be proficient with Microsoft Office Products.
- Must possess thorough working knowledge of front and back of the house policies and procedures.
- Able to work flexible schedule on the needs of the business.
- Able to work weekends and holidays as required.
- Ability to work flexible schedules due to the needs of the business, including evenings, weekends and holidays.
Skills
- ABC Certified/TIPS Certified/Serve Safe Manager Certification.
- Excellent written and verbal communication skills.
- Experience with P.O.S. Systems
- Proficient with Microsoft Office Products
Location
- Capital Region
Work Type
- Full-time
Experience Level
- Supervisory
Education Level
- Associates Degree or coursework in related field preferred
Benefits
- Sick Time
- Free Employee Assistance Program
- Robust Employee Recognition Program
- $20.00 YMCA Memberships.
- Local and National Discount Programs Through EAP & Tickets@Work
- STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.
- Unlimited growth potential
- Delicious FREE Meals in Our Team Dining Facility
About the Company
- As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.”