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About the Role

The Talent Acquisition (TA) Operations Supervisor leads the day-to-day execution of TA program support and interview scheduling. This role provides leadership, coaching, and workload management to ensure operational activities are delivered accurately, consistently, and compliantly, aligning with service expectations. The role supports centralized, scalable talent solutions by coordinating service delivery, managing SLAs, resolving escalations, monitoring quality, and driving continuous improvement.

Responsibilities

Manage day-to-day workload distribution, prioritization, and scheduling to ensure service commitments are met.
Support employee onboarding, training, performance feedback, and career development.
Foster a culture of accountability, collaboration, and service excellence.
Oversee the execution of centralized, repeatable TA processes and operational activities.
Ensure operational work is completed accurately, consistently, and timely according to firm policies.
Research, resolve, and respond to complex operational questions and stakeholder escalations.
Escalate high-risk issues appropriately while maintaining ownership through resolution.
Identify operational risks and recurring service disruptions, recommending sustainable solutions.
Identify opportunities to improve operational efficiency, effectiveness, and stakeholder experience.
Collaborate with stakeholders to evaluate current processes and recommend enhancements.
Support the development, implementation, and training of centralized TA solutions.
Lead or participate in process reviews, quality audits, and operational improvement initiatives.
Develop and maintain process documentation, knowledge articles, and operating procedures.
Use a continuous improvement mindset to identify efficiencies and support scalable service delivery.
Build and maintain strong internal and external partnerships with Talent leaders and stakeholders.
Serve as a trusted point of contact for operational guidance and stakeholder support.
Foster a culture of customer service and partnership while managing stakeholder expectations.
Partner cross-functionally to support the successful delivery of Talent Operations programs.
Develop and deliver reporting, dashboards, and operational insights.
Leverage data and trends to identify opportunities for process improvement and risk mitigation.
Ensure data integrity, reporting accuracy, and adherence to governance and compliance standards.
Support operational metrics, audits, and governance activities.
Lead onboarding, training, and knowledge-sharing efforts.
Provide coaching and guidance to strengthen operational performance and process expertise.
Reinforce operational standards and compliance requirements.
Support change management and adoption efforts for new processes and technologies.
Exercise sound judgment to manage priorities, resolve escalations, and mitigate operational risks.
Ensure compliance with policies, data privacy requirements, and internal controls.
Lead issue resolution, corrective actions, and continuous improvement efforts.
Serve as a role model for accountability, professionalism, and service excellence.

Requirements

Bachelor's degree or an equivalent combination of education and a minimum of 6 years relevant experience.
Minimum of 4 years of experience in TA operations or related operational functions.
Experience with campus programs support.
Experience providing direct or indirect work direction, coaching, mentoring, onboarding support, training, or team leadership responsibilities.
Experience managing operational processes, escalations, parallel priorities, SLAs, quality reviews, or process improvement initiatives in a high-volume, fast-paced, service-oriented environment.
Proficiency with Microsoft Office applications.
Experience using HR, talent, recruiting, learning, workflow, case management, reporting, compliance, or enterprise operational systems.

Skills

Microsoft Office applications
HR systems
Talent systems
Recruiting systems
Learning systems
Workflow systems
Case management systems
Reporting systems
Compliance systems
Enterprise operational systems
Interview scheduling
Reporting
Metrics
Dashboards
Service performance monitoring
Quality audits
Operational governance
System changes
Organizational readiness
Stakeholder training
Service delivery enhancements
Global talent acquisition technology systems
Workday (ATS)
Yello (CRM/Interview Scheduling)
Radancy (Programs/Events)

Location

Remote
Hybrid

Work Type

Hybrid
Virtual
On-site

Experience Level

6 years relevant experience
4 years of experience in TA operations or related operational functions
Experience providing direct or indirect work direction, coaching, mentoring, onboarding support, training, or team leadership responsibilities
Experience managing operational processes, managing escalations, parallel priorities, SLAs, quality reviews, or process improvement initiatives

Education Level

Bachelor's degree or an equivalent combination of education

Salary/Compensations

$84,500 - $132,900

Benefits

Competitive benefits and compensation package
Discretionary bonus based on firm and individual performance

About the Company

Leading provider of professional services to the middle market globally.
Purpose is to instill confidence in a world of change, empowering clients and people to realize their full potential.
Exceptional people are key to an inclusive culture, talent experience, and client relationships.
Environment inspires and empowers individuals to thrive personally and professionally.

Equal Opportunity

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.
RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities.
If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.