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About the Role

As a Barista at Barnes & Noble, you are an integral member of the team at the heart of our Cafés, welcoming customers and ensuring the efficient running of the Café. You will be trained to master operational competencies, including using technology, merchandising, running a register, preparing food and drinks, maintaining cleanliness, and understanding loss prevention.

Responsibilities

Welcome customers in a cheerful and helpful way.
Answer customer questions.
Connect readers with the right beverages and café items.
Maintain the attractive presentation of the Café.
Ensure the efficient running of the Café.
Help unpack and stock deliveries.
Tidy the bakes case and dining area.
Work registers in a quick and friendly manner.
Perform assigned tasks with purpose and energy.
Support and consider colleagues.
Help others in the team and show them kindness.
Be cheerful with customers.
Learn new skills and acquire new knowledge.
Use varied technology including registers, computers, tablets, programs and other tools comfortably and efficiently.
Develop strong merchandising skills to maintain the café presentation and cleanliness.
Develop effective visual merchandising skills to maintain the counter and floor retail fixtures.
Run a register competently to serve customers quickly and reliably.
Support the receiving and unpacking of deliveries, and the efficient and accurate stocking.
Make food and drinks properly with ease and accuracy.
Maintain café cleanliness through accurate and reliable execution of daily and weekly cleaning tasks.
Follow and execute First In First Out (FIFO) practices and dating product consistently and correctly.
Support the bookfloor team willingly and effectively when needed.
Understand loss prevention procedures and de-escalation techniques.
Identify theft, spotting and seeking support for problematic behaviors and issues in the store.
Build café knowledge of the products offered across beverage, bakery and savory options and gifting.
Use product knowledge to maintain the presentation in an interesting and appetizing manner.
Speak about and support key sales objectives such as new LTO items or café promotions.
Share knowledge with customers and colleagues.
Make effective food and beverage customization recommendations to customers.
Build knowledge and engagement for execution of café retail options.
Understand and use Café training tools appropriately.
Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards correctly and reliably.
Support the success of key products and promotions.
Comply with all company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Fill scheduling gaps when able, being flexible and responsive to the needs of the store.
Be positive and willing in your approach to work.
Work hard and reliably.
Show aptitude and willingness to learn new skills and acquire new knowledge.
Enjoy being a barista.
All this work requires physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking.
May work in other stores if able and needed, collaboratively supporting the wider Cluster.

Skills

Customer service
Beverage preparation
Food preparation
Register operation
Merchandising
Inventory management
Cleanliness maintenance
Loss prevention
De-escalation techniques
Communication
Teamwork
Adaptability
Problem-solving

Location

New York, NY

Work Type

Full-time
Part-time
Contract

Experience Level

Entry Level
Associate

Salary/Compensations

$20.00 per hour starting rate

Benefits

Employee Discount
EAP
Sick Pay
Paid Time Off
Paid Maternity and Parental Leave
Company Paid Holidays
Transit
401(k) with Company Match
Comprehensive Health Benefits (Medical, Dental and Vision)
Healthcare and Dependent Care Spending Accounts
Healthcare Spending Account
Disability Benefits
Life Insurance
Tuition Reimbursement

About the Company

A Barnes & Noble bookstore is a gathering place for readers and the community.

Equal Opportunity

As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace.
Providing equal employment opportunity for all.
All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.
Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.
Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Contact (800) 799-5335.