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About the Role

As a Bookseller at Barnes & Noble, you are an integral member of the bookselling team, responsible for welcoming customers, connecting readers with titles, maintaining store presentation, and ensuring efficient store operations. You will be trained on various operational competencies and expected to master them.

Responsibilities

Welcome customers in a cheerful and helpful way.
Answer customer questions.
Connect readers with the right titles and products.
Maintain the attractive presentation of the store.
Ensure the efficient running of the store.
Unpack and shelve deliveries.
Tidy displays.
Work registers in a quick and friendly manner.
Provide highly professional service to customers.
Maintain reliable and punctual attendance.
Fill scheduling gaps and be flexible to store needs.
Perform assigned tasks with purpose and energy.
Be supportive and considerate of colleagues.
Help customers by going out of your way.
Learn new skills and acquire new knowledge.
Use varied technology, including registers, computers, and tablets, comfortably and efficiently.
Develop strong merchandising skills for book presentation and store cleanliness.
Develop effective visual merchandising skills for gifting, toys, and other product categories.
Run a register competently to serve customers quickly and reliably.
Support the receiving and unpacking of deliveries.
Perform efficient and accurate shelving.
Find books and other products with ease and accuracy.
Support the café team willingly and effectively when needed.
Understand loss prevention procedures and de-escalation techniques.
Identify theft and spot problematic behavior.
Seek support for problematic behavior and issues in the store.
Build book knowledge of subjects and categories stocked.
Use book knowledge to maintain sections and present books attractively.
Make effective book recommendations to customers.
Sell books in a positive way, supporting key sales objectives.
Share knowledge of sales objectives, products, and new releases with customers and colleagues.
Build knowledge and expertise in specific product areas like Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand.
Use product knowledge to maintain sections and backstock effectively.
Help customers with their shopping.
Support the success of key sales objectives, products, and new releases.
Comply with all company policies and procedures.

Requirements

Demonstrate positive and willing approach to work.
Demonstrate supportive and considerate behavior towards colleagues.
Demonstrate cheerfulness with customers.
Show aptitude and willingness to learn new skills and acquire new knowledge.
Enjoy being a bookseller.
Master operational competencies of a Barnes & Noble bookseller.
Be able to perform physical activity including prolonged standing, repetitive bending, lifting, and walking.
Be willing to work in other stores if needed.
Advance to the next step in the career path (Senior Bookseller) as experience is gained and mastery of skills is demonstrated.

Skills

Customer service
Merchandising
Visual merchandising
Register operation
Inventory management
Product knowledge
Sales techniques
Loss prevention
De-escalation techniques
Teamwork
Communication
Adaptability
Problem-solving

Location

New York, NY

Work Type

Full-time
Part-time

Experience Level

Entry Level
Associate

Salary/Compensations

$20.00 per hour

Benefits

Employee Discount
EAP (Employee Assistance Program)
Sick Pay
Paid Time Off
Paid Maternity and Parental Leave
Company Paid Holidays
Transit
401(k) with Company Match
Comprehensive Health Benefits (Medical, Dental and Vision)
Healthcare and Dependent Care Spending Accounts
Healthcare Spending Account
Disability Benefits
Life Insurance
Tuition Reimbursement

About the Company

Barnes & Noble bookstores are gathering places for readers and the community.
Barnes & Noble is an Affirmative Action Employer committed to diversity in the workplace.

Equal Opportunity

As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace.
Providing equal employment opportunity for all.
All employment practices and decisions will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.
Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.
Contact (800) 799-5335 for reasonable accommodation.