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About the Role
Oversee final mile delivery and installation teams, manage day-to-day warehouse operations including receiving, storage, and dispatching, and lead employees and third-party partners to ensure a best-in-class customer and employee experience.
Responsibilities
- Ensure operational consistency, strategic alignment, and performance accountability
- Build and maintain an exceptional team culture centered around engagement and belonging
- Analyze reporting to understand business trends and develop action plans to achieve desired results
- Set clear expectations for your team aligned with company priorities and provide regular 1 on 1 coaching
- Conduct labor planning and capacity management, including attendance, scheduling and PTO approvals
- Ensure timely response to customer service escalations and provide resolutions to preserve the customer experience
Requirements
- 2 years of experience as a supervisor or manager
- 2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
- Ability to occasionally travel overnight as needed
- Current, valid driver's license
- Must be at least 21 years old
- Have and maintain a driving record which meets Best Buy safety standards
- Acquire and maintain any state or local licensing, as required, within 90 days of hire
Skills
- Consumer electronics delivery, repair or installation experience
- Experience in delivery, transportation, distribution or logistics
- Experience with warehouse management systems
- Experience managing a remote workforce
Experience Level
- Supervisor or manager experience
- Sales, installation, logistics, operations, warehouse, inventory or customer service experience
Education Level
- Associate degree or higher in business, logistics or related fields
Benefits
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
- Different types of leaves of absence (LOA) and potential pay sources
- Paid time off (vacation or PTO)
- Eligible for various forms of incentive pay to drive performance and offer recognition
About the Company
- As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology.
- We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
- Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.
- We’re committed to being a great place to work, where you can unlock unique career possibilities.
- Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.
- Tomorrow works here.™
Equal Opportunity
- Best Buy is an equal opportunity employer.