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About the Role

Spring Health is a global mental health company dedicated to removing barriers to mental healthcare. We are building a world where accessing support is simple, personal, and tailored to individual needs throughout life's transitions. Our AI-native platform offers personalized support through self-guided tools, coaching, therapy, medication management, and specialized care, with outcomes validated by JAMA Network Open and the Validation Institute. We serve over 170 million people globally via leading employers, health plans, and partners. As an AI-native company, we believe technology can enhance the reach, quality, and humanity of care. All Spring Health team members are expected to use AI tools thoughtfully, apply human judgment to AI outputs, and continuously develop AI fluency to support their roles and our mission.

Responsibilities

Own the revenue AI transformation roadmap, defining and refining a prioritized portfolio aligned with Revenue leadership's strategy and business goals.
Understand revenue workflows by collaborating with leaders, process owners, subject-matter experts, and end users across Sales, Marketing, Customer Success, and Revenue Operations to identify high-value AI opportunities and their potential impact.
Assemble and lead cross-functional working teams by mapping stakeholders and dependencies, defining decision rights and responsibilities, establishing accountability, and driving execution.
Lead priority initiatives from problem definition through build, pilot, rollout, adoption, and measurement, ensuring solutions become integrated into revenue team operations.
Build and test AI-enabled workflows hands-on, prototyping, configuring solutions, evaluating tools and vendors, and translating emerging capabilities into practical revenue use cases.
Align solutions with revenue systems and processes by partnering with Revenue Operations, Systems, Strategy & Operations, and other owners to address integration needs, information requirements, process changes, and implementation dependencies.
Design for ongoing operation by determining the technology, operating model, resources, and ownership required for sustained initiative delivery, including performance monitoring, exception handling, and solution maintenance.
Establish evaluation and governance standards by applying company-wide AI standards within Revenue and defining how solutions are evaluated for accuracy, reliability, risk, and ROI, ensuring appropriate validation and human oversight.
Measure realized business value by defining baseline performance and success metrics, tracking outcomes and sustained adoption, and adjusting initiatives that do not meet expectations.
Make successful workflows repeatable and reusable by transitioning solutions into documented workflows for independent operation and improvement by revenue teams, sharing reusable approaches, and contributing to company-wide AI priorities and standards.

Requirements

8+ years driving technology-enabled business transformation, including department-wide or enterprise-wide initiatives.
5+ years leading complex implementations end to end.
2+ years implementing AI-enabled solutions.
Hands-on experience building and deploying AI-enabled workflows, including agents, copilots, or automation applied to go-to-market processes.
Experience connecting AI tools to business data and systems.
Experience configuring repeatable workflows.
Experience working directly with Revenue or go-to-market teams, with an understanding of workflows such as lead management, sales execution, pipeline forecasting, and customer expansion.
Ability to work within CRM, revenue intelligence, and sales engagement platforms, understand their data and workflow capabilities, and implement improvements in partnership with systems owners.
Experience testing and maintaining AI solutions, including validating outputs against source data, troubleshooting failures, and establishing human review, monitoring, and appropriate data safeguards.
Strong business judgment, stakeholder management, and communication skills.
Ability to prioritize opportunities, influence senior leaders, drive cross-functional execution, and connect results to business impact.
Strong change management skills, with a track record of driving sustained adoption and creating documented workflows that teams can operate independently.

Skills

AI Transformation
AI-enabled workflows
Go-to-market processes
CRM
Revenue intelligence
Sales engagement platforms
Stakeholder management
Change management

Location

Remote
New York City

Work Type

Full-time
Individual contributor

Experience Level

8+ years driving technology-enabled business transformation
5+ years leading complex implementations
2+ years implementing AI-enabled solutions

Benefits

Health, Dental, Vision benefits start on your first day
Access to One Medical accounts
HSA and FSA plans available, with Spring contributing up to $1K for HSAs
Employer sponsored 401(k) match of up to 2%
Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
Parental leave: 18 weeks for birthing parents and 16 weeks for non-birthing parents at 6 months tenure
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Access to Wellhub for fitness, mindfulness, nutrition, and sleep
Access to BrightHorizons for sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement per year
$200 per year donation matching

About the Company

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health.
We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care.
With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care.
Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Equal Opportunity

Spring Health is proud to be an equal opportunity employer.
We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.
We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements.
Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans.
If you have a disability or special need that requires accommodation, please let us know.