Bilingual Customer Service Representative, Travel Insurance — 100% Remote
Recrute Action · CA
8 days agoImpress employers and recruiters.
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About the Role
Join the travel assistance and insurance services sector for our client through a permanent remote work opportunity. In this role, you will support travelers, coordinate required services, and provide information about insurance coverage while delivering a high level of customer service.
Responsibilities
- Answer incoming client calls and provide professional and empathetic support.
- Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits.
- Open claim files and direct clients to the appropriate healthcare providers.
- Explain travel insurance coverage, including applicable exclusions and maximum limits.
- Authorize certain medical tests and coordinate required services when necessary.
- Assist clients throughout the claims process and ensure appropriate follow-ups.
- Document interactions and transactions in the claims management system.
- Collaborate with various departments to resolve client requests and complaints.
- Maintain a high level of customer service in a fast-paced, team-oriented environment.
Requirements
- College diploma or equivalent.
- Experience in customer service, telecommunications, or claims assistance.
- Bilingual in English and French to assist clients in both languages.
- A third language will be considered an asset.
- Excellent communication skills and professionalism.
- Strong customer service orientation.
- Ability to work in a dynamic, team-based environment.
- Strong computer skills including Microsoft Office and Internet use.
Skills
- Customer service
- Telecommunications
- Claims assistance
- Bilingual (English/French)
- Communication skills
- Professionalism
- Computer skills
- Microsoft Office
- Internet use
Location
- Remote
Work Type
- Permanent
- Full-time
- Remote
Education Level
- College diploma or equivalent
Salary/Compensations
- $23.88 per hour
Benefits
- 3 weeks of vacation
- Comprehensive group insurance plan (health with 100% prescription drug coverage, dental, life, and travel insurance)
- Retirement savings plan
- Wellness program (access to fitness facility, physical activities, health-related seminars)
- Financial assistance program for continuing education
About the Company
- Recruit Action provides recruitment services through quality support and a personalized approach.
- As part of the screening process, some applications may be reviewed using artificial intelligence tools.
- Only candidates who meet the hiring criteria will be contacted.