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About the Role

We are seeking a dynamic and strategic Director of Operations to lead a high-profile corporate dining portfolio. This senior leadership role is responsible for driving operational excellence, financial performance, client satisfaction, and team development across multiple dining locations.

Responsibilities

Provide leadership and operational oversight for multiple corporate dining locations, ensuring exceptional execution across all aspects of foodservice operations.
Lead, coach, and develop a team of 2-3 salaried managers while providing indirect oversight for approximately 150-200 hourly team members.
Maintain accountability for a portfolio generating approximately $50 million in annual revenue, driving profitability, budget compliance, labor optimization, and cost management initiatives.
Analyze financial statements, forecasts, labor models, and operational metrics to identify business opportunities and improve financial performance.
Partner closely with client stakeholders and onsite leadership teams to cultivate strong relationships, maintain high levels of satisfaction, and ensure alignment with strategic objectives.
Oversee high-volume breakfast, lunch, and dinner service operations, ensuring consistency in food quality, hospitality, service standards, and guest experience.
Conduct regular operational reviews and site visits to assess food quality, service execution, staffing effectiveness, safety practices, and overall operational performance.
Champion innovation through new dining concepts, service enhancements, culinary initiatives, and hospitality-driven programming.
Foster a culture of accountability, engagement, inclusion, and continuous improvement across all teams.
Recruit, mentor, and develop management talent while building strong succession plans and leadership pipelines.
Support account growth initiatives, operational transitions, and client presentations when required.
Resolve client, guest, and employee concerns with professionalism, urgency, and a solutions-oriented approach.
Ensure compliance with all company, health department, food safety, and operational standards.
Prepare and present business reviews, financial analyses, and strategic recommendations to senior leadership and client stakeholders.
Drive operational consistency while maintaining a strong focus on hospitality, innovation, and delivering exceptional guest experiences.

Requirements

Bachelor's degree in Business Administration, Hospitality Management, Culinary Management, or a related field; equivalent experience may be considered.
Minimum of 5 years of progressive leadership experience within corporate dining, hospitality, foodservice, or a related industry.
Proven success managing complex, high-volume operations with annual revenues of approximately $50 million or greater.
Strong financial management experience, including budgeting, forecasting, labor planning, cost controls, and full P&L accountability.
Demonstrated success leading multiple managers and large hourly workforces in a fast-paced environment.
Strong client relationship management skills with a proven track record of driving satisfaction, retention, and operational excellence.
Exceptional leadership presence with the ability to influence stakeholders, mentor leaders, and build high-performing teams.
Strong analytical, problem-solving, and decision-making capabilities with the ability to translate business data into actionable operational strategies.
Excellent communication, presentation, and executive-level relationship management skills.
Proven ability to manage multiple priorities while maintaining focus on execution and results.
Demonstrated commitment to hospitality, innovation, service excellence, and continuous improvement.
Open availability Monday through Friday with flexibility to support business needs as required.

Skills

Foodservice operations
Financial performance management
Client relationship management
Team leadership and development
Operational excellence
Budgeting and forecasting
Labor optimization
Cost management
Hospitality
Innovation
Service excellence
Communication
Presentation skills
Problem-solving
Decision-making

Location

Multiple dining locations

Work Type

Full-time

Experience Level

Director
Senior leadership

Education Level

Bachelor's degree in Business Administration, Hospitality Management, Culinary Management, or related field
Equivalent experience may be considered

Salary/Compensations

110,000-120,000

Benefits

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

About the Company

At Bon Appetit Management Company we are committed to two things, great food and outstanding service!
At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special.
We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes.
We are a restaurant company that operates in contract food service.
That means you will have the freedom to be creative, take risks, and truly shine.
We are committed to our staff growing, trying new things, and learning all that they can.
Our rapid growth and breadth of accounts translates into exciting opportunities for our people!
Bon Appetit is a member of Compass Group USA.

Equal Opportunity

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.