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About the Role
The Air Freight Operations Specialist is responsible for facilitating the movement of products, equipment, and materials via air freight, ensuring compliance with all relevant laws and procedures. This role provides customer service, manages bookings, rates, documentation, and problem resolution for exporting customers and accounting agents.
Responsibilities
- Prepare and coordinate necessary documentation for air export activities.
- Coordinate cargo pickup and transfer, monitoring status.
- Communicate with export-related authorities, customers, and suppliers.
- Manage and update carrier and vendor rates, obtaining spot rates when necessary.
- Communicate and correspond with overseas agents and clients in a timely manner.
- Track shipments and update customers and agents of status.
- Create and maintain customer files.
- Provide customer invoicing and payable approval.
- Audit files for accuracy and completion.
- Interact with coworkers professionally and courteously.
- Complete US Customs AES filings.
- Manage JAS operational and customer KPIs.
- Assist other departments/divisions as needed.
Requirements
- Minimum 2-5 years of experience handling Air product related shipments or a combination of education and expertise.
- Excellent written and verbal communication and organizational skills.
- Strong computer skills including Microsoft Office Suite.
- Detail-oriented, able to multitask and meet deadlines.
- Self-motivated, able to work in a team and independently.
- Knowledge of all customs laws, practices, and procedures.
- Able to perform duties without posing a direct threat to the health or safety of self or others.
- Able to interact positively and effectively with co-workers, subordinates, and supervisors.
- Geographical knowledge is preferred.
- Experience handling Air Exports shipments or a combination of education and expertise required.
- Cargowise experience is a plus.
- Bilingual is preferred.
- Experience in the freight forwarding industry is a plus.
- Knowledge of US Exports Compliance is preferred.
- Must pass a background check for felony convictions.
Skills
- Air freight operations
- Customer service
- Booking management
- Rate negotiation
- Documentation preparation
- Problem resolution
- Microsoft Office Suite
- Customs laws and procedures
- US Customs AES filings
- KPI management
Location
- Internal office environment
Work Type
- Full-time
- Onsite
Experience Level
- 2-5 years
Education Level
- High School Diploma or GED
Salary/Compensations
- $27-31/HR
About the Company
- JAS is an international, non-asset-based supply chain services and solutions company.
- Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.
Equal Opportunity
- As an equal opportunity employer, we comply with the California pay transparency law. We will not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other applicable legally protected basis.
- JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
- Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.