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About the Role
The operations specialist will process and handle air/ocean import and export shipments for customers, ensuring high-quality service solutions. This role may also oversee the Customs House Brokerage (CHB) process, ensuring compliance with laws, regulations, and company procedures. The position may be responsible for completing customs house broker transactions and adhering to government agency regulations in a timely manner.
Responsibilities
- Prepare, review, and process appropriate documents, ensuring files are accurate and complete.
- Receive and track customer bookings/shipments, update clients on status, dispatch for delivery, collect proof of delivery, and cost/invoice all files.
- Comply with all company business process guidelines.
- Bill/Invoice each file to customers, paying close attention to payment terms.
- Resolve and reconcile incorrect payables by working with vendors and overseas offices.
- Assist sales, department manager(s), and colleagues in compiling quotes.
- Provide accurate job costing forecasts, ensuring payables, receivables, and accruals are managed per company rules.
- Provide responsive customer service.
- Dispatch freight for delivery and maintain communication with truckers.
- Recognize and report customer shipping downtrends to Management.
- Be cross-trained and act as a backup for team members.
- Report on customer performance and identify changes in support.
- Promote compliance across the department/section.
- Work through problems and escalate issues to management when necessary.
- Ensure timely correspondence with customers.
- Perform other duties as requested.
Requirements
- Excellent organizational skills.
- Excellent communication skills.
- Experience handling import & export shipments using both air and ocean products.
- Flexibility.
- Strong computer skills, including Microsoft Office suite.
- Detail-oriented, able to multitask and meet deadlines.
- Able to work in a team and independently.
- Knowledge of Puerto Rico customs laws, practices, and procedures.
- Experience and knowledge regarding import, compliance, rules, and regulations preferred.
- Experience handling accruals and billing of services provided to customers.
- Knowledge of Importer Security Filing (ISF) preferred.
- Knowledge of CargoWise (C1) preferred.
- Good working knowledge of Incoterms required.
- Must not have been convicted of a felony without written approval from the Assistant Commissioner.
Skills
- Air freight forwarding
- Ocean freight forwarding
- Contract logistics
- Customs brokerage
- Distribution
- Inbound logistics
- Truckload brokerage
- Supply chain management
- Consulting
- Purchase order coordination
- Customized management services
- Microsoft Office suite
Location
- Internal office environment
Work Type
- Full-time
Experience Level
- Minimum 5 years’ experience handling imports and exports (via ocean/air product) or a combination of education and expertise required.
Education Level
- High School Diploma or GED equivalent is preferred.
Salary/Compensations
- $27-31/HR
About the Company
- JAS is an international, non-asset-based supply chain services and solutions company.
- Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.
- JAS Forwarding (USA), Inc. is a customs broker governed by federal regulation.
Equal Opportunity
- As an equal opportunity employer, we comply with the California pay transparency law.
- We will not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other applicable legally protected basis.
- JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
- Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.