Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Solution Consultant role.
Rezi rewrites your resume against Clio's job description. Free.
Tailor your resume to this Senior Solution Consultant role.
Rezi rewrites your resume against Clio's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Solution Consultant posting at Clio — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Solution Consultant posting at Clio — free, in seconds.
About the Role
Clio is seeking a high-output, thoughtful, and skilled onboarding specialist to add value, energy, and technical expertise to our team. This role focuses on delivering exceptional onboarding experiences and ensuring customer success throughout their lifecycle.
Responsibilities
- Conduct daily live strategy and training sessions using tools like Zoom, CSAT, and Salesforce.
- Identify and drive customers towards their 'first value' to ensure they realize Clio's full potential.
- Take ownership of customer accounts throughout their lifecycle, ensuring successful post-ownership transition.
- Collaborate with Sales and Customer Enablement for a smooth product adoption process.
- Manage multiple client cases simultaneously, adhering to tasks and deadlines.
- Own customer account health, proactively preventing churn.
- Contribute to the customer-facing knowledge base (Help Center).
- Partner with Customer Enablement and Tech Esc teams to develop processes for design, development, extraction, and training.
- Gain expert understanding of Clio's products, workflows, and industry best practices.
Requirements
- Healthy customer obsession and focus on delivering exceptional client experience.
- Proactive mindset with a willingness to employ creative solutions.
- Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities.
- Comfort and confidence facilitating 'in person' live sessions through Zoom.
- Experience with Salesforce or other SaaS tools.
- Experience working with API-driven applications.
- Proven track record in a dynamic startup environment.
- Bachelor’s degree or equivalent experience.
Skills
- Onboarding
- Customer Experience
- Technical Expertise
- Troubleshooting
- Customer Success
- Salesforce
- SaaS Tools
- API-driven Applications
- Communication
- Facilitation
Location
- Vancouver
- Calgary
- Toronto
- Dublin
- Sydney
Work Type
- Hybrid
Experience Level
- Mid-level
Education Level
- Bachelor's degree or equivalent experience
Salary/Compensations
- $100,000 to $135,400 USD
Benefits
- Competitive, equitable salary
- Top-tier health benefits, dental, and vision insurance
- Hybrid work environment
- Flexible time off policy (20 days encouraged)
- EAP benefits (including counseling and online resources)
- 401k matching
- Child Education Savings
- Clioversary recognition program
About the Company
- Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
- We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
- We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations.
Equal Opportunity
- We are dedicated to diversity, equity and inclusion.
- We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation.
- We are committed to equal employment and we encourage candidates from all backgrounds to apply.
- Clio provides accessibility accommodations during the recruitment process.