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About the Role
Morgan Lewis & Bockius LLP is seeking a Technology Support Specialist I to provide support for computer and/or audiovisual hardware of a basic to moderate nature to ensure end-user productivity and efficiency. The Technology Support Specialist will use basic troubleshooting techniques to provide accurate, timely, and creative resolutions to hardware and some software-related issues, serving as a liaison between hardware engineers and the end-user community.
Responsibilities
- Responds to end-user hardware requests and performs restorative actions to resolve problems.
- Properly logs all requests, issues, and their resolutions.
- Properly escalates critical issues to other local-team members or to Firm IT for level-3 support.
- Researches and locates available tools and processes to identify and avert troublesome trends.
- Responds to situations where standard procedures failed with hardware installations or upgrades.
- Actively participates in software pre-pilots, pilots, and roll-outs, including testing and documentation.
- Provides status reports to and communicates with the manager.
- Provides support for audiovisual and video conferencing systems and meetings.
- Unpacks, sets up, tests, and installs all new equipment received by the local office.
- Tracks the type of equipment, its location, and to whom it is allocated.
- Performs initial diagnoses of reported hardware errors to determine nature, possible cause, and recommended course of action.
- Performs maintenance or recovery procedures to correct reported hardware errors where possible.
- Contacts third-party maintenance personnel, when necessary, to service diagnosed hardware errors that cannot be resolved in-house.
- Performs standard preventive maintenance on specified equipment.
Requirements
- Associate’s degree (A.A.) in a related field and minimum one year experience in hardware and basic software support at a professional services organization or equivalent combination of experience and education.
- Strong customer service orientation, technical skills, and interpersonal skills are required.
- Working knowledge of office productivity software, the Microsoft operating system, and/or audiovisual technologies.
Skills
- Hardware troubleshooting
- Basic software troubleshooting
- Audiovisual support
- Video conferencing support
- Customer service
- Technical skills
- Interpersonal skills
- Office productivity software
- Microsoft operating system
Location
- New York, New York
Work Type
- Onsite
- Full-time
Experience Level
- Minimum one year experience
Education Level
- Associate's degree (A.A.)
Salary/Compensations
- $67,400.00 to $107,825.00
Benefits
- Full range of medical, financial, and/or other benefits
- 401(k) eligibility
- Various paid time off benefits (vacation, sick time, parental leave)
About the Company
- Morgan, Lewis & Bockius LLP is one of the world’s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East.
Equal Opportunity
- Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
- We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
- Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
- Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law.