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About the Role

The Research Foundation of The City University of New York (RFCUNY) is seeking a creative, collaborative, and learner-centered Instructional Designer to join the Learning and Development Project Management Office (PMO) at the ACS Workforce Institute (ACSWI). This role will translate complex subject matter into clear, practical, and interactive learning experiences that support workforce development and professional practice.

Responsibilities

Design and develop engaging, learner-centered instructor-led (ILT) and virtual instructor-led (VILT) training programs grounded in adult learning principles and evidence-informed instructional design practices.
Translate complex subject matter into clear, accessible, and practical learning experiences that support knowledge acquisition, skill development, and application to professional practice.
Develop comprehensive instructional design documents, course outlines, storyboards, and other design deliverables that establish course structure, content flow, learning activities, and assessment strategies.
Create high-quality learning materials, including facilitator guides, participant handouts, learner workbooks, presentation decks, case studies, scenarios, job aids, and other instructional resources.
Develop and refine measurable learning objectives aligned with course content, instructional strategies, and assessment methods.
Design and revise Level 2 learning assessments that measure knowledge acquisition and achievement of learning objectives.
Incorporate appropriate opportunities for learner engagement, practice, reflection, discussion, and application throughout the learning experience.
Collaborate with project managers, the ACS product owner, SMEs, and other development team members to analyze learning needs, validate content, and shape effective instructional approaches.
Facilitate the translation of SME expertise into well-organized, instructionally sound, and learner-focused training content.
Incorporate stakeholder feedback and review comments into design deliverables while maintaining instructional quality, consistency, and alignment with project requirements.
Manage assigned deliverables across multiple projects, meeting established timelines, milestones, quality standards, and documentation requirements.
Communicate design decisions, identify potential challenges, recommend solutions, and proactively raise issues that may affect project scope, quality, or delivery.
Review, update, and maintain existing ILT and VILT curricula and instructional materials to ensure accuracy, relevance, consistency, and alignment with current learning objectives.
Apply accessibility principles and inclusive design practices to support diverse learner needs and promote equitable access to learning.
Conduct quality reviews of instructional materials for content accuracy, clarity, organization, visual consistency, and alignment with established design standards.
Contribute to the continuous improvement of learning programs by incorporating stakeholder feedback, assessment findings, and emerging instructional design practices.
Stay current with instructional design methodologies, adult learning research, educational technologies, and approaches that enhance learner engagement and effectiveness.
Perform other related duties as assigned.

Requirements

Bachelor's degree in instructional design, education, educational technology, learning and development, or a related field with at least three years of professional experience designing and developing adult learning programs, with demonstrated experience in instructor-led (ILT) and virtual instructor-led (VILT) training.
A master's degree in a related discipline is preferred or more than three years of professional related experience performing the duties outlined above.
Demonstrated ability to translate complex information and subject matter into clear, engaging, accessible, and instructionally sound learning experiences.
Experience implementing adult learning principles and developing measurable learning objectives and aligning instructional content, learning activities, and assessments to intended learning outcomes.
Experience creating instructional design documents, course outlines, storyboards, facilitator guides, learner workbooks, presentation materials, and other learning assets.
Excellent written and verbal communication skills, including the ability to articulate instructional design decisions, present ideas clearly.
Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
Experience with graphic design, visual communication, and the layout of professional learning materials.
Familiarity with accessibility standards and inclusive instructional design practices, with the ability to apply accessibility considerations when developing learning content.
Strong analytical, critical-thinking, and problem-solving skills, including the ability to organize complex information and identify effective instructional approaches.
Excellent organizational skills and attention to detail, with the ability to manage competing priorities, coordinate multiple assignments, and meet established deadlines.
Demonstrated ability to work independently while contributing effectively to a collaborative, project-based team.
Ability to receive, interpret, and incorporate feedback while maintaining quality, consistency, and alignment with project requirements.
Initiative, creativity, sound judgment, and a commitment to continuous learning and professional development.
Strong customer service and stakeholder engagement skills, with a solution-oriented approach to addressing challenges and advancing project goals.
Experience developing interactive eLearning using authoring tools such as Articulate Storyline and Rise.
Experience with multimedia learning development, including video production and editing, audio editing, voiceover, narration, and related technologies.
Familiarity with Adobe Creative Cloud applications, including Firefly, Premiere Pro, Illustrator, and InDesign.
Candidates must be authorized to work in the United States on a continuous basis.
Sponsorship is not available for this position.

Skills

Instructional Design
Adult Learning Principles
Learning Objectives Development
Assessment Design
Facilitator Guides
Learner Workbooks
Presentation Materials
Graphic Design
Visual Communication
Accessibility Standards
Inclusive Instructional Design
Microsoft Office Suite (Word, Excel, PowerPoint)
Articulate Storyline
Articulate Rise
Video Production
Audio Editing
Voiceover
Narration
Adobe Creative Cloud (Premiere Pro, Illustrator, InDesign)

Location

110 William Street, Lower Manhattan, NY

Work Type

Full-time

Experience Level

3+ years of professional experience

Education Level

Bachelor's degree in instructional design, education, educational technology, learning and development, or a related field
Master's degree preferred

Salary/Compensations

$90,000

Benefits

RFCUNY Employee Benefits and Accruals

About the Company

The Research Foundation of The City University of New York (RFCUNY) is dedicated to providing services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.
The CUNY School of Professional Studies (CUNY SPS) is a leading online school offering numerous online degree and non-degree programs, serving as the University's first undergraduate all-transfer college. It is a nationwide leader in online education, catering to working adults.
The Office of Innovative Learning Solutions (ILS) within CUNY SPS designs custom workplace learning programs, specializing in research-based learning practices, curriculum development, and implementation for organizations.
CUNY SPS ILS partners with the New York City Administration for Children’s Services (ACS) to provide professional development for child welfare and juvenile justice staff through ACS’s Office of Training and Workforce Development (OTWD).

Equal Opportunity

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer.
RFCUNY provides equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.