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About the Role

The Program Director will oversee the development and daily operations of the site, supervise staff, and ensure ongoing client case management. This role requires a visionary leader experienced in serving individuals with mental illness and substance abuse histories, preferably within a supportive housing setting.

Responsibilities

Provide overall quality assurance management for the Family Scattered Site Supportive Housing Program and oversee all staff regarding data quality.
Review and audit case records entered into the electronic case management system to ensure adherence to documentation and data standards, along with eligibility requirements.
Set, spend, and monitor the site operating budget to ensure it is maintained within contractual guidelines.
Ensure all staff accurately enter data and all charts are complete with required supporting documentation.
Oversee the recruitment, selection, training, and orientation of new employees.
Conduct intake interviews and pre-screening for new program applicants.
Liaise with HRA ensuring new applications meet eligibility requirements.
Participate in programming/supervision, case conferences, staff meetings, management team meetings, and trainings.
Assist with rent collection and ensure all staff members support housing stability through a proactive approach to working with tenants around budgeting and money management.
Provide written reports, as required, to Senior Management.
Monitor families’ progress and regress as associate with goals identified in service plan.
Conduct regular community resource development to enhance and expand program linkages.
Provide crisis intervention as needed.
Assess serious incidents, review appropriateness of incident management, and make corrections as needed.
Develop linkages with community organizations to support the work of the program.
Utilize electronic case management system to maintain accurate and up-to-date client files.
Comply with charting requirements and data collection as mandated by funding sources.
Utilize trauma-informed interventions and culturally responsive engagement techniques to provide holistic program services.
Be available on-call to participate in managing tenant emergencies.
Attend trainings as requested by program leadership.
Participate in Program Directors meetings to develop and evaluate program services.
Assist with Jericho Project events and perform other duties including networking with various social service organizations to enhance the delivery of programmatic services for current residents and graduates.
Carry out assignments as provided by the Managing Program Director.

Requirements

A Master’s degree in a childhood-related field, such as psychology, child development, social work, or human services related field.
At least two years of experience working with individuals with a severe mental health diagnosis.
At least two years of experience working with children with development needs.
An understanding of working with the homeless population.
Ability to manage multiple projects and delegate tasks as needed.
Candidate must be a self-starter with the skills and energy to work within the community.
Candidate must possess superior written and verbal skills.
Must be computer literate.
Ability to lift up to 50 lbs.
Ability to travel to various sites.
Ability to speak, hear, see, and write.
Ability to use a computer and related software programs.
Local and/or national travel required.
May require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

Skills

Supervisory experience
Management experience
Harm Reduction Model familiarity
Housing First Approach familiarity
Motivational Interviewing familiarity
Bilingual Spanish/English

Location

Family Scatter Site (Bronx)

Work Type

Exempt

Experience Level

Supervisory experience preferred
Management experience preferred

Education Level

Master’s degree in a childhood-related field (psychology, child development, social work, or human services)

Salary/Compensations

$85,000.00 to $90,000.00

About the Company

Jericho Project is a nationally recognized nonprofit working to end homelessness since 1983.
The organization has grown from a soup kitchen to a citywide entity serving nearly 3,000 New Yorkers annually, including veterans, young adults, and families, many of whom identify as LGBTQ+.
Jericho provides over 600 units of supportive housing through permanent residences and scattered-site apartments.
Their housing-first model is supported by wraparound services including case management, mental health clinicians, and workforce development specialists.
Services focus on four pillars: housing, employment, wellness, and family.
In 2024, Jericho facilitated over 570 housing placements, secured nearly 275 job placements, and delivered over 750 therapy sessions.
The organization aims to expand its reach by an additional 2,000 units of housing, committed to helping individuals and families build lasting independence and well-being.

Equal Opportunity

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.
We believe that diversity and inclusion are essential to our success.