Retail Assistant Store Manager, SANDRO, Meatpacking District
SMCP NORTH AMERICA (US, CANADA) · NY, US
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About the Role
As an Assistant Store Manager, you will be a key leader in delivering an elevated client experience while inspiring and coaching your team to achieve excellence. You will lead by example, creating a dynamic and welcoming shopping environment where customers feel confident and stylish. You will drive personal sales, develop your team’s skills in wardrobing and clienteling, and foster a culture of passion, service, and success. You will support the Store Manager in all aspects of store operations, ensuring efficiency on the sales floor and behind the scenes. This includes coaching associates, maintaining visual standards, and resolving client concerns with a solution-driven mindset.
Responsibilities
- Exemplify exceptional client service by acting as the boutique's primary "host."
- Ensure each client receives a personalized and memorable shopping experience.
- Use selling tools effectively to enhance client engagement and satisfaction.
- Drive individual sales performance, contributing at least 20% to the store’s monthly sales plan.
- Mentor and motivate the team to achieve and exceed key performance indicators (KPIs).
- Observe and provide feedback to team members on client engagement, conversion rates, and styling techniques.
- Deliver comprehensive training for new hires and facilitate ongoing product knowledge sessions.
- Foster a culture of trust, collaboration, and continuous improvement within the team.
- Act as Manager on Duty, utilizing strong problem-solving skills to address and resolve client concerns.
- Support visual merchandising initiatives, ensuring compliance with brand guidelines.
- Maintain a visually appealing boutique that reflects the brand's aesthetic and standards.
Requirements
- 2+ years of prior supervisory experience in a client-focused retail environment.
- Passionate about fashion, styling, and delivering exceptional service.
- Strong communicator with a natural ability to coach and develop talent.
- Problem-solver with a track record of setting and achieving goals.
- Team-oriented leader who fosters a positive and motivating workplace.
- Resourceful in building client relationships and attracting new talent.
- Flexible availability, including evenings, weekends, and holidays, is required.
- Aligned with SMCP’s core values and dedicated to growing within the brand.
Skills
- Clienteling
- Visual Merchandising
- Sales
- Coaching
- Problem-solving
- Team Leadership
Location
- SANDRO, Meatpacking District Flagship
Work Type
- Full-time
Experience Level
- Supervisory
Salary/Compensations
- $29.50—$34.50 USD
Benefits
- Competitive base hourly pay
- Individual commission
- Sales incentives
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Health insurance
- Dental insurance
- Life insurance
- Disability coverage
- Employer-matched 401(k)
- Paid time off (vacation, sick time, holidays)
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP)
- MAVEN Family Planning
- Product knowledge training
- Industry insights
- Retail Stylist Program
- Mentorship
- Professional development support
About the Company
- SMCP embodies the essence of Parisian elegance with its renowned brands, Sandro and Maje.
- The company is committed to accessible luxury, bringing high-fashion designs and sustainability together.
- SMCP operates in over 47 countries and is financially stable with a strong senior leadership team.
- The company culture thrives on engagement, inclusivity, and corporate social responsibility.
- SMCP aims to meet ambitious sustainability goals by 2030.
- Collections reflect the dynamic interplay of casual elegance and evening sophistication.
- SMCP is a forward-thinking company where innovation and sustainability come together.
- The company focuses on growth, stability, and prioritizing internal mobility.
- SMCP offers a culture that fosters creativity, engagement, and meaningful career opportunities.
- SMCP blends timeless Parisian style with a contemporary edge.
- SMCP's mission is to "Style Happiness at Work—Lead with Passion and Purpose!"