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About the Role
SoulCycle is seeking a Studio Manager to expertly manage their studio and lead their team, contributing to company growth. The ideal candidate has a passion for the SoulCycle culture, strong business acumen, and creative problem-solving skills, embodying integrity, confidence, and leadership.
Responsibilities
- Foster the SoulCycle Community and Culture in your studio.
- Set a positive work environment for the team.
- Provide exceptional hospitality to riders and staff, inspiring the team to uphold high standards and core values.
- Build and foster relationships within the studio, with instructors, and the local community.
- Acknowledge team wins and show gratitude.
- Develop holistic business plans encompassing ridership and retail goals.
- Analyze and manage studio profit and loss statements.
- Identify and execute opportunities with corporate partnerships and community impact.
- Ensure company-wide initiatives are executed in the studio.
- Develop and execute new rider acquisition and retention plans with marketing partners.
- Proactively address studio hiring needs by identifying team strengths and areas of opportunity.
- Provide in-the-moment feedback and coaching to the team.
- Oversee the onboarding, training, and development of all new ASMs and part-time hires.
- Continuously identify and develop high-potential employees.
- Coach the team on time management and prioritization to ensure deadlines are met.
- Be an expert on studio-specific and company-wide operational procedures and policies.
- Seamlessly transition self, team, and studio to new ways of working and processes.
- Embrace and manage change within the studio and team.
- Confidently manage conflict in high-pressure situations.
- Demonstrate a solution-oriented mindset and ability to execute within company standards.
- Proactively identify and address difficult situations.
Requirements
- Must have superior customer service and hospitality skills.
- Must be highly organized with the ability to prioritize multiple tasks with tight deadlines.
- Strong ability to communicate clearly with team members, clients, and senior management.
- Must be able to work flexible/non-traditional hours including weekends and some holidays.
- Personal passion for fitness and/or the SoulCycle brand is required.
Skills
- Interpersonal Savvy
- Business Acumen
- Building Effective Teams
- Learning on the Fly
- Creative Problem Solving
- Customer Service
- Hospitality
- Organization
- Prioritization
- Communication
- Conflict Management
- Solution Oriented Mindset
Location
- Studio Location
Work Type
- Full-time
Experience Level
- Management Experience
Salary/Compensations
- $72,000-$75,000 annually
About the Company
- We’re purpose-driven, aiming to redefine health and happiness with every ride. SoulCycle offers a mind-body-soul experience built on community, love, respect, acceptance, and fun, brought to life through the ride, relationships, and unparalleled hospitality.
- Our mission is to foster an open, diverse, and inclusive community, embracing each unique individual. We empower each other through open-minded listening, continuous learning, and nurturing trust, working to embrace and create change for equality.
Equal Opportunity
- Nobody is equal until everyone is equal.