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About the Role

H.O. Penn Machinery is seeking an experienced Generator Field Service Supervisor to lead their Electric Power Generation (EPG) field technicians in Poughkeepsie, NY. This hands-on leadership role involves overseeing daily operations, ensuring technician productivity, customer satisfaction, and project progression. The ideal candidate will have a strong background in generator service, diesel engines, or heavy equipment field service and is ready to lead a skilled technical team.

Responsibilities

Schedule and dispatch EPG field technicians based on customer needs, technician capabilities, job priorities, and available resources.
Coordinate the people, parts, tooling, materials, equipment, information, and time necessary to successfully complete field service work.
Monitor jobs from scheduling through completion to ensure work is performed safely, efficiently, and profitably.
Provide technicians with troubleshooting assistance and help remove obstacles that could impact job completion.
Communicate with customers and internal teams regarding work scope, scheduling, job status, changing requirements, and service expectations.
Ensure service operations meet established productivity, profitability, and operational performance expectations.
Serve as a key point of contact for customers throughout the service process.
Build strong customer relationships through responsiveness, communication, problem-solving, and follow-through.
Work with customers and internal teams when job scope or service requirements change.
Identify opportunities where additional service, repairs, maintenance, or product support can provide value to the customer.
Partner closely with the EPG Field Service Manager and Product Support Sales Representatives on customer opportunities.
Promote Customer Service Agreements, preventative maintenance, repairs, and other product support solutions.
Collaborate with Power Systems teams to coordinate schedules, costs, resources, and customer needs.
Evaluate technician coverage and workload to ensure the department has the capacity to support current business and future growth.
Provide day-to-day leadership, coaching, feedback, and support to EPG field technicians.
Set clear expectations around safety, quality, productivity, customer service, and accountability.
Complete employee performance reviews and provide ongoing performance feedback and coaching.
Support the onboarding, training, development, and career progression of technicians.
Create an environment where employees are engaged, accountable, collaborative, and proud of the work they perform.
Promote a strong safety culture and reinforce safe work practices throughout field operations.
Ensure required safety training is completed and safety expectations are consistently followed.
Support compliance with Environmental, Health & Safety requirements.
Help technicians recognize job hazards, evaluate risk, and take the appropriate steps to perform work safely.

Requirements

5+ years of experience in electric power generation, generator service, diesel engines, heavy equipment, or a related field service environment.
Previous leadership, supervisory, or team-lead experience with responsibility for directing and developing technicians.
Strong technical understanding of generator systems, diesel engines, electrical components, controls, and diagnostic/troubleshooting processes.
Experience coordinating field service work, including technician scheduling, job priorities, parts, tooling, equipment, and other resources.
Ability to understand technical service issues and provide or coordinate troubleshooting support for field technicians.
Strong customer service skills with the ability to communicate effectively with customers during routine service as well as challenging situations.
Ability to manage multiple priorities in a fast-paced field service environment.
Strong business judgment and an understanding of service productivity, job profitability, labor utilization, and operational performance.
Strong written and verbal communication skills.
Demonstrated commitment to workplace safety and safe work practices.
Standing and/or sitting for prolonged periods of time
Hand coordination (typing and writing)
Occasional forward bending and reaching
Occasional walking and climbing stairs
Carrying (up to 20lbs.)

Skills

Generator systems
Diesel engines
Electrical components
Controls
Diagnostic/troubleshooting processes
Field service operations
Customer communication
Problem-solving
Team leadership
Coaching
Performance management
Safety promotion

Location

Poughkeepsie, NY

Work Type

Field Service

Experience Level

5+ years of experience
Previous leadership, supervisory, or team-lead experience

Salary/Compensations

$75,000-$90,000 per year

Benefits

Medical/dental/vision insurance
401(k) with company match
Holidays & competitive PTO
Company provided laptop, & cell phone
15% Bonus Potential

About the Company

H.O. Penn Machinery is the Caterpillar dealer for New York and Connecticut.

Equal Opportunity

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.