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About the Role
Provide case management and coordination services to families and individuals in the Rochester area, supporting their housing stability and connecting them with essential resources.
Responsibilities
- Complete intakes and initial screenings with the Rochester Housing Authority.
- Provide case management and coordination services, including consistent contact with households, assistance with entitlements, medical, mental health, employment, literacy, higher education, legal services, safety planning, and goal planning.
- Develop relationships with landlords and property management to support households and address barriers to housing stability.
- Foster YWCA and community partnerships beneficial to program participants.
- Enter timely and accurate data into HMIS according to coordinated access and YWCA policies.
- Develop goals, document all contact, income changes, and outcomes in HMIS.
- Maintain household files according to YWCA and funder standards.
- Communicate and case conference regularly with supervisors and external organizations.
- Link participants to internal and external services and activities as outlined in their service plans.
- Assist program participants with the re-certification process.
- Case conference with the Rochester Housing Authority, Partners Ending Homelessness, property rental managers, providers, and other community resources.
- Participate in community workgroups and meetings related to the Continuum of Care and coordinated access.
- Demonstrate understanding of cultural differences, person-centered practices, and trauma-informed care.
- Comply with HIPAA Privacy and Security Standards.
- Attend monthly department and all-staff meetings.
- Perform other duties as requested.
Requirements
- Associates Degree in Counseling, Human Services, Sociology or Social Work, or at least 2 years of experience in case management, crisis intervention, or counseling.
- Experience and proficiency in database management and Microsoft Office applications.
- A valid and clean NYS driver's license.
- Must have a reliable vehicle and be willing to transport program participants.
Skills
- Teamwork
- Accountability
- Mission Focus
- Diversity/Diverse Perspectives
- Commitment to Excellence
- Flexibility/Adaptability
- Builds Strong Client Relationships
- Builds Collaborative Networks
- Crisis/Conflict Resolution
- Listening/Understanding & Responding
- Concern for Order & Quality
- Manages Oneself & Practices Wellness
- Knowledge and experience with community services
- Bilingual in Spanish is preferred
Location
- Rochester area
Work Type
- Full-time
- Grant-funded position
Education Level
- Associates Degree in Counseling, Human Services, Sociology or Social Work
About the Company
- At YWCA of Rochester & Monroe County, our mission is to help everyone find their place in the world.
- We continually celebrate the diverse community different individuals cultivate.
Equal Opportunity
- As an Equal Opportunity Employer, we stay true to our mission by ensuring that our place can be anyone’s place.