Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Sales Advisor IV - Yorkdale Shopping Centre Spaces role.

Rezi rewrites your resume against Rivian's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Sales Advisor IV - Yorkdale Shopping Centre Spaces posting at Rivian — free, in seconds.

About the Role

As a Sales Advisor IV, you will be an integral member of our field sales organization, building relationships with prospective customers and expanding the Rivian community. You will manage the entire customer relationship from lead qualification to close, ensuring a personalized purchase experience throughout. You will educate and inspire customers using various communication channels including in-person interactions, demo drives, phone, text, and email. This role requires passion for our brand and a desire to foster a competitive sales culture. To be successful in this role, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. The ideal candidate is self-motivated and results-driven, committed to creating memorable experiences that drive brand loyalty, customer satisfaction, and conversion.

Responsibilities

Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS.
Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture.
Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction.
Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian.
Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service.
Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals.
Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community.
Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.
Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase.
Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps.
Support and motivate fellow team members by providing clear direction and feedback.
Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams.
Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity.
Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance.
Take on additional projects, duties and assignments as required and/or by request from sales leadership.

Requirements

Preferred 4+ years experience in Sales, Retail, Hospitality or similar fields highly preferred (top tier, premium brands, direct to consumer models, commission-based environments and/or automotive experience a plus).
At least 21 years of age.
High School Diploma, GED, or other recognized high school equivalency credential required.
Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment.
Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes.
Experience using CRM systems (Salesforce preferred).
Strong communication and collaboration skills (written and verbal).
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays.
Ability and willingness to travel as needed to support events, new market launches, etc.
Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) or Google Workspace with the ability to learn new tools quickly.
Comfortable operating large, high performance vehicles and conducting demo drives with customers.
Ability to work effectively both in a team and independently.
Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from).
No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
Ability to obtain and maintain local sales licenses if applicable in your state/province.
Energetic, enthusiastic, and engaging customer interaction style.
Ability to understand and articulate concepts in the technology and automotive space.
Resilience and ability to overcome objections using active listening and critical thinking.
Ability to multi-task while providing exceptional quality of work.
Excellent written and verbal language skills in English, additional languages a plus.
Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines.
An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community.
Willingness to work in various working conditions including being in a full service retail location or service center, including working outdoors and operating vehicles in unpredictable weather conditions.
Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
Strong understanding of written and spoken English.
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.

Skills

Sales
Retail
Hospitality
CRM systems (Salesforce preferred)
Communication (written and verbal)
Collaboration
Microsoft Programs (Word, Excel, PowerPoint, Teams)
Google Workspace
Operating large, high performance vehicles
Conducting demo drives
Teamwork
Independent work
Active listening
Critical thinking
Multi-tasking
Learning quickly
Adaptability
Customer experience elevation

Location

3401 Dufferin Street Toronto, Ontario M6A 2T9 Canada

Work Type

Full-time
Field sales

Experience Level

4+ years experience in Sales, Retail, Hospitality or similar fields
RIV Level: 4

Education Level

High School Diploma, GED, or other recognized high school equivalency credential

Salary/Compensations

CAD $17.95 to CAD $21.42 per hour
Eligible for uncapped commission payments

Benefits

Paid vacation
Paid sick leave
Competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance
Opportunity to participate in Rivian’s Employee Stock Purchase Plan

About the Company

Rivian is on a mission to keep the world adventurous forever.
We constantly challenge what’s possible, never simply accepting what has always been done.
We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.
Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities.
Candidate Personal Data may be collected, used and disclosed for various purposes including tracking interactions, improving the application and recruitment process, establishing an employment relationship, complying with legal obligations, recordkeeping, ensuring network and information security, and preventing fraud.
Candidate Personal Data may be shared with internal personnel, Rivian affiliates, and service providers.
Candidate Personal Data may be transferred or stored internationally, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud.
Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications.
AI does not make hiring decisions; all decisions are made by humans.
Participation in AI profile matching is entirely voluntary; candidates can opt out at any time without affecting their current application.
Rivian is not currently accepting applications from third-party application services.