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About the Role
The Change Management Consultant, Claims plays a key role in supporting change initiatives within the Claims department. You will develop and lead actions and activities to increase awareness, knowledge, ability and the adoption of changes within Claims, working closely with leaders and other stakeholders. You will facilitate and/or recommend actions and activities to drive faster adoption of changes impacting Claims employees to ensure that business results are achieved.
Responsibilities
- Lead development of change management and communications plans, and participate in the development of business readiness strategy and planning, business processes, and training plans.
- Work with Claims partners to identify potential people-side risks, anticipate issues and develop specific plans to mitigate or address the concerns, and apply a structured change management approach and methodology to support and enhance the people side of change.
- Facilitate, assess, identify and recommend actions, tools and activities to drive faster adoption of change. This includes opportunities in our knowledge, competency, expertise and skillsets required to be successful in our new reality.
- Provide leadership in the seamless integration of change management plans into project plans at all levels of the Claims organization.
- Support the development and delivery of impact assessment information to Claims partners and work closely with stakeholders to ensure effective integration of impact assessment findings.
- Accountable to support Claims partners in the use of readiness assessments, evaluating results and presenting findings. Develop and alter change plans to ensure that gaps are managed and that change is implemented, reinforced and sustained.
- Actively monitor and report change and business readiness progress to stakeholders and sponsors, anticipate and manage issues. Facilitate and communicate impacts and solutions, in conjunction with Claims leaders and partners.
- Act as an escalation point for issues and gaps related to project-based change. Work with Claims partners to develop and implement corrective actions.
Requirements
- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleagues.
- 3-5 years of change management experience and a demonstrated history of success working on projects.
- Three (3) years of insurance, financial services or related experience and/or knowledge of claims business operations, supporting business processes, practices and systems.
- Excellent communication (verbal and written), facilitation, and presentation skills.
- Demonstrated ability to build trust-based relationships and influence outcomes at a senior leadership level.
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
Skills
- Change management
- Communications
- Business readiness strategy
- Business processes
- Training plans
- Risk identification
- Issue anticipation
- Problem mitigation
- Structured change management approach
- Methodology
- Impact assessment
- Readiness assessments
- Stakeholder reporting
- Issue management
- Solution communication
- Corrective action implementation
- Innovative mindset
- Operational efficiencies
- Client needs focus
- Critical thinking
- Assumption recognition
- Argument evaluation
- Conclusion drawing
- Proactive solution proposal
- Strong communication
- Message clarity
- Diverse point of view exploration
- Trust building
- Guidance provision
- Colleague development support
- Prosci certification
- ACMP certification
- Other change management methodologies
Location
- Hybrid
Work Type
- Temporary Full-Time
- Hybrid (2 days in office)
Experience Level
- 3-5 years of change management experience
- Three (3) years of insurance, financial services or related experience
Education Level
- Prosci certification required
- ACMP or other change management methodologies are an asset
Salary/Compensations
- $72,847 - $121,411 (min-max, full range)
Benefits
- Training and development opportunities
- Flexible work options
- Paid time off
- Holistic approach to well-being
- Supportive workplace culture
- Volunteer opportunities
About the Company
- CGIC is a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society.
- The Claims team aspires to create peace of mind for our clients and our communities.
- Our national team of knowledgeable and trusted professionals serve our clients with compassion.
- We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.