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About the Role

This role will serve as the primary day-to-day contact for Live Nation UK’s Partner Ticket Bank & Partner Ticketing service, offering a concierge-style support from initial inquiry through to ticket fulfillment. The position also involves general administrative support for the UK Ticketing team, including reconciliation, invoice processing, and sales reporting. This is an administrative role with a strong partner-service focus, requiring excellent attention to detail and communication skills.

Responsibilities

Act as the day-to-day partner-facing contact for Live Nation's Partner Ticket Bank / Partner Ticketing service, providing a consistent concierge-style experience.
Manage and monitor the Partner Tickets shared mailbox, ensuring requests and queries are acknowledged, logged and progressed in a timely manner.
Receive and review Ticket Bank and paid ticket requests, checking that the information required to progress the request has been provided.
Work with Ticketing, relevant ETMs and venues to confirm availability, pricing, allocations and fulfilment, using relevant ticketing systems where appropriate.
Maintain the shared Partner Ticketing tracker and ensure live requests accurately reflect their latest operational status.
Coordinate and process non-Ticket Bank paid ticket requests for partners, including arranging payment links where required and following the request through to fulfilment.
Monitor upcoming show dates and outstanding fulfilment, escalating time-sensitive or near-show issues to the relevant Ticketing lead / ETM and ensuring there is clear ownership.
Build strong working relationships with ETMs and other internal stakeholders to ensure requests move through the process efficiently.
Provide regular visibility to Marketing Partnerships on open requests, exceptions, request volumes and any partner issues requiring commercial / relationship input.
Reconciling and sending show day ticket agent sales breakdowns and customer lists to event reps.
Assist with reconciliation of final event ticket sales.
Processing of internal ticket orders for record labels and other clients and stakeholders, taking payments as appropriate.
Assist the event ticketing team to complete bi-weekly sales figures reporting.
Liaise with promoters, venues, ticket agents and other stakeholders to support event ticketing for Live Nation concerts (including arena and stadia tours), festivals and other events.
Produce pricing report, sales updates, charts and other reports including final reconciliations.
Any other reasonable duties as directed by management.

Requirements

Experience in ticketing, venue operations, live events, account management / partner servicing or a related operational role.
Excellent written and verbal communication skills, with confidence dealing directly with partners and senior stakeholders.
Excellent literacy and numeracy skills with exceptional attention to detail.
Proficient in using Excel at intermediate or above level.
A hard worker dedicated to going the extra mile for partners and guests.
Previous experience within a Ticketing team, UK music promoter or venue, including use of ticketing / order management systems.
Understanding of commercial partnerships.
A team player and a flexible and positive 'can do' approach.
Well organised, deadline focused and adept at prioritising workloads.
A highly motivated and conscientious individual who takes pride in delivering work to the highest standard.
Proactive and demonstrates initiative, drive and commitment to achieve objective.
Self-motivated and takes ownership for personal and technical skills development.
Process driven with meticulous attention to detail.

Skills

Ticketing
Venue operations
Live events
Account management
Partner servicing
Communication skills
Literacy
Numeracy
Attention to detail
Microsoft Excel
Order management systems
Commercial partnerships

Location

Farringdon, London

Work Type

Fixed term, 12 months
Monday to Friday, 9am – 5pm plus evenings/weekends as required

Benefits

Tickets to shows and festivals
Unlimited annual leave
Arcade games in the basement games room
Onsite gym equipment
Fitness and meditation classes
Fully stocked complimentary coffee bar with barista
Heavily subsidised lunch options
Regular staff events in atrium stage space including hosting speakers and open mic nights

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

Equal Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.