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About the Role
The Lead Resident Assistant is responsible for providing direct support to clients in a shelter, creating a safe environment, and supervising Resident Assistants. This role collaborates with management and case managers to meet client needs, ensure documentation, and uphold program rules. The Lead RA also supports shelter staff, addresses client concerns, and helps maintain program structure.
Responsibilities
- Provide supervision, guidance, and support to Resident Assistants.
- Conduct regular supervisions with RAs to review performance and address challenges.
- Assist shelter management in scheduling, assigning duties, and ensuring staff coverage.
- Respond to and resolve client complaints professionally.
- Help develop, implement, and enforce shelter rules, procedures, and program structure.
- Serve as a point of contact for Resident Assistants during shifts.
- Provide empathetic and compassionate assistance to clients in crisis.
- Assist, oversee, and implement daily shelter programs and activities.
- Assist with meal preparation, serving, and clean-up.
- Handle crisis situations calmly and efficiently.
- Work collaboratively with team members to ensure client safety.
- Enforce shelter rules and policies consistently.
- Maintain accurate records, including daily logs, incident reports, and rule violations.
- Communicate effectively with shelter management.
- Check and respond to email during every shift.
- Attend and participate in all mandatory meetings and trainings.
- Assist with intakes and discharges as necessary.
- Monitor facility, including answering phones, conducting rounds, and viewing cameras.
- Complete daily room inspections to ensure safety, cleanliness, and compliance.
- Turn over rooms when clients leave, including laundry and cleaning.
- Assist coworkers with responsibilities as needs arise.
- Perform other duties as requested to benefit clients and shelter programs.
Requirements
- Minimum of High School Diploma/GED required.
- Strong communication and interpersonal skills, including working with those in crisis and vulnerable populations, required.
- Basic computer skills required.
- Ability to obtain adult and pediatric first aid/CPR certification.
- Ability to work in a changing and challenging environment.
- Occasional walking and standing in and around the office.
- Ability to occasionally lift loads of 30 pounds without assistance.
- Ability to sit, talk and hear is required.
- Ability to climb stairs is essential.
- Exposed to communicable diseases.
- Required to function around behavioral concerns.
- May be exposed to outdoor elements.
Skills
- Leadership
- Supervision
- Communication
- Interpersonal skills
- Crisis management
- Record keeping
- Teamwork
- Problem-solving
Location
- Ithaca, NY
Work Type
- Full Time
- Temporary
Education Level
- High School Diploma/GED
Salary/Compensations
- $27.00 - $29.00 Hourly
About the Company
- The Code Blue Shelter provides services to clients residing in the shelter.
Equal Opportunity
- All qualified applicants will be afforded equal employment opportunity and will be considered for employment without regard to race, creed, color, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, or marital status.