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About the Role

The General Manager is responsible for driving store sales, delivering exceptional customer experiences, and maintaining brand standards. This role involves leading a team to achieve high performance in an inclusive and results-driven environment.

Responsibilities

Lead, coach, and develop a high-performing management and sales team.
Drive employee engagement and retention through consistent feedback, recognition, and development plans.
Ensure proper staffing levels and succession planning aligned with business needs.
Create development plans for team members, ensuring readiness for future roles while fostering an inclusive and collaborative work environment.
Conduct regular performance reviews, 1:1s, and coaching sessions.
Responsible for the oversight, staffing and scheduling of local ROBO Shops.
Achieve store sales targets and KPIs.
Ensure outstanding customer service and resolve escalated issues as needed.
Monitor customer feedback and implement strategies to improve service and satisfaction.
Establish clear daily, weekly, and monthly sales targets and KPIs, inspiring and coaching the team to not only meet but exceed them.
Ensure compliance with all company policies and safety procedures, as well as state/federal labor laws.
Lead all aspects of daily store operations, guiding team leaders, ensuring flawless visual merchandising execution, and maintaining precise inventory control.
Review business reports and operational metrics to uncover growth opportunities, streamline processes, and elevate overall performance.
Manage labor budgets, payroll, and controllable expenses with efficiency and foresight.
Maximize profitability through effective scheduling, labor management, and loss prevention strategies.
Champion the brand’s mission, values, and visual standards throughout the store as well as a people first, customer obsessed culture experience.
Promote a culture of belonging, creativity, and innovation in the workplace.

Requirements

4+ years of progressive retail leadership experience in a flagship environment, with a proven track record in driving high-volume sales and overseeing multiple tiers of direct-report leadership roles.
Proven success in leading teams to meet or exceed sales and operational goals.
Strong communication, decision-making, and problem-solving skills.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Proficiency in POS systems, workforce management tools, and Microsoft Office Suite.
Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
Ability to stand and walk for extended periods (up to 6-8 hours per shift).
Ability to bend, kneel, reach, and climb ladders or step stools safely.
Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves.
Able to work in a fast-paced environment that may require quick movements and multitasking.
Ability to work in varying temperature conditions, including stockroom and receiving areas.
Manual dexterity required to operate standard stockroom tools (e.g., box cutters).

Skills

Leadership
People Development
Sales Management
Customer Service
Operational Excellence
Financial Management
Brand Stewardship
Communication
Decision-making
Problem-solving
POS systems
Workforce management tools
Microsoft Office Suite

Location

Various

Work Type

Full-time

Experience Level

4+ years of retail leadership experience

Education Level

Bachelor’s degree in Business, Retail Management, or a related field (Preferred)

Salary/Compensations

$115,000 - $130,000 annually

Benefits

Eligible to participate in the Company's incentive compensation program.

About the Company

Founded in 2010, POP MART is a leading global pop culture and entertainment company.
With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.
Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.
As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

Equal Opportunity

POP MART is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect.
We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.
As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.