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About the Role

Cooley AI, the frontier development arm of a leading technology law firm, is seeking a Head of Business Operations to build and manage the operational foundation for their AI initiatives. This role will establish systems, processes, and governance to scale operations and translate strategy into execution, enabling effective collaboration and achievement of shared priorities.

Responsibilities

Build business operations from the ground up, establishing practical planning cycles, approval paths, and documentation.
Own day-to-day business operations and lead initiatives from problem definition through implementation.
Simplify processes and coordinate with Cooley LLP’s cross-functional teams.
Drive cross-functional alignment across Cooley AI teams, ensuring clarity on priorities, ownership, dependencies, and decision points.
Identify cross-functional dependencies, structural gaps, and execution risks, and proactively drive resolution.
Partner with Cooley AI leadership to translate strategic priorities into operating plans, resource requirements, and measurable outcomes.
Establish clear decision rights, governance structures, and escalation paths.
Design, implement, and oversee Cooley AI’s AI-native workplace technology ecosystem, including Slack and Jira.
Operationalize Cooley AI policies into practical procedures and controls in partnership with security, legal, HR, and other functional teams.
Lead rollout and adoption of AI-enabled workflows through playbooks, user guidance, and feedback loops.
Create operating cadences and forums for decision-making, blocker resolution, and alignment.
Build and lead the business operations team, setting priorities, developing talent, and establishing accountability.
Serve as direct supervisor and mentor to direct reports.
Provide day-to-day supervision of direct reports, ensure compliance with work hours, and monitor adherence to policies.
Manage staffing coverage, review and process time logs/time off requests.
Support business professional development and continued educational opportunities.
Participate in hiring, performance appraisals, counseling, termination, and other employee lifecycle events.
Perform other duties as assigned or required.

Requirements

Proficiency in Microsoft Office suite, iManage, and other firm applications after orientation.
Ability to work extended and/or weekend hours, as required.
Ability to travel, as required.
8+ years of progressive experience in business operations or a related operating role.
Hands-on experience building operations from the ground up in a growing technology or analogous business.
4+ years of management experience in relevant roles.
Demonstrated experience building processes or operational functions from an early stage.
Experience designing and improving organization-wide workflows, systems, and processes with a focus on automation, efficiency, and scalability.
Proven track record of effective leadership.
Experience building or scaling AI-enabled business operations (preferred).
Experience designing and managing an integrated workplace technology ecosystem across platforms such as Slack and Jira, including workflow automation and systems integration (preferred).
Experience leading cross-functional rollout and adoption of AI-enabled workflows (preferred).
Experience implementing operational policies and controls in a regulated, security-conscious, or professional-services environment (preferred).
Ability to operate effectively in a fast-paced, ambiguous environment.
Strong judgment and problem-solving skills.
Ability to identify ambiguity, surface risks and dependencies, and develop practical solutions with limited direction.
Ability to translate operational problems into governed, standardized, scalable systems.
Strong fluency in AI tools, technologies, and AI-native ways of working.
Team player with exceptional interpersonal and communication skills.
Ability to influence decisions without formal authority.
Entrepreneurial and proactive, with a bias for action.
Excellent attention to detail.
Ability to translate financial and operational analysis into clear recommendations and practical tradeoffs.
Ability to organize, prioritize, and coordinate multiple activities under tight timelines.
Ability to drive projects to completion and achieve organizational goals.

Skills

Microsoft Office suite
iManage
Slack
Jira
AI tools
AI technologies
AI-native ways of working
Workflow automation
Systems integration
Business operations
Leadership
Process improvement
Project management
Cross-functional collaboration
Communication
Problem-solving
Attention to detail

Experience Level

8+ years progressive experience in business operations or a related operating role
4+ years of management experience

Education Level

Bachelor’s degree

Salary/Compensations

$250,000 - $325,000

Benefits

Medical
Health savings account (with applicable medical plan)
Dental
Vision
Health and/or dependent care flexible spending accounts
Pre-tax commuter benefits
Life insurance
AD&D
Long-term care coverage
Backup care for children and/or adults
Other parental support benefits
Firm-paid life insurance
Firm-paid AD&D
Firm-paid LTD
Firm-paid short term medical benefits
25 days of Paid Time Off (“PTO”)
10 paid holidays
Generous parental leave
Fertility benefits

About the Company

Cooley AI is the wholly owned subsidiary of Cooley LLP and the frontier development arm of the leading technology law firm in the world.
Our mission is to bring the best-in-class practices from the technology field into the legal domain to help lead our firm and the legal industry into the AI era.
All employees of Cooley AI are employees of Cooley and are seconded to Cooley AI.
As a leading technology law firm, Cooley is determined to become a leader in the digital practice of law.

Equal Opportunity

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.