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About the Role

The Division of Graduate Studies and Career Development seeks a Graduate Student Success, Retention & Systems Analyst to provide lead work direction in systems planning, business process development and improvement, and policy analysis impacting graduate education. This role focuses on enhancing graduate student enrollment, retention, progress toward degree, and career services, ensuring efficient workflows and positive student and faculty experiences.

Responsibilities

Provides lead work direction in systems planning, business process development and improvement, and policy analysis impacting graduate education.
Develops internal processes related to campus and CSU graduate education and program quality standards policies.
Ensures programming workflows and operations minimize impact on faculty and students.
Maintains a broad institutional view for graduate student programming, focusing on positive student and faculty experiences.
Represents the division as an analyst in coordination and planning activities with graduate faculty, the Library, Information Technology Services, and Academic Technology.
Provides strategy and program lead work direction in process improvement for continuing graduate student enrollment, retention, progress toward degree, and career services.
Offers analysis, coordination, and recommendations in collaboration with other campus units for student information systems and platforms.
Serves as the unit lead for continuing graduate student services, responsible for policy interpretation, compliance, and implementing strategies for complex processes.
Works in collaboration with analyst team members and leadership from Enrollment Management, Academic Technology, Information Technology Services, and other units to support campus enrollment goals and graduate student success.
Acts as a resource for the division team and graduate faculty on policy and procedural matters.
Provides oversight and coordination of graduate academic services, ensuring compliance with California’s Title 5, the CSU, and University requirements.
Leads the Continuing Students sub-unit in support of current graduate students.
Serves as department liaison in training graduate coordinator partners on policy areas and technical systems supporting graduate students.
Provides expertise and problem-solving in continuing student issues.
Assists with technological projects for academic services.
Generates statistical reports.
Independently handles sensitive/complex multifaceted continuing student cases.
Leads the Division’s uAchieve implementation, managing the transition from the legacy CS Degree Progress Report system and redesigning dependent graduate business processes.
Represents the Division of Graduate Studies in collaboration with offices and departments throughout the university, within the CSU system, and with external institutions to provide seamless academic services and increase graduate student enrollment and retention rates.
Conducts analysis, determines workflow design, develops business processes, and assesses systems supporting graduate student enrollment.
Provides lead work direction for the division team grounded in program and graduate education policy.
Leads the division team on graduate student program or business process projects, including uAchieve implementation and migration from CS Degree Progress Reports.
Engages with Chancellor’s Office and CSU community groups, analyzes, reports, raises issues, and makes recommendations for change, strategy, or improvements.
Supervises all areas of continuing graduate student services, including retention initiatives, progress toward degree, graduate faculty support, and campus systemwide reporting.
Researches, analyzes, and implements new systems and system enhancements.
Advocates for the development of various student success technologies.
Assists division leadership in coordinating efforts to integrate the use of these systems.
Develops graduate student communication plans and coordinates development of related publications and website content.
Acts as an internal and external resource on policy and procedural matters.
Provides lead work programmatic direction in all areas of graduate student services, including strategic and operational planning.
Uses independent judgment to solve complex graduate student issues.
Provides lead work direction for day-to-day division operations related to graduate student success.
Provides direction and supervision to other professional staff.
Represents the division as an analyst and program lead in collaborative spaces, including systems development projects.
Oversees the workflow and accuracy of continuing graduate student processing and evaluations, approval of degree milestones, and timely review of graduate degree benchmarks.
Uses appreciable judgment in interpretation and application of policies and procedures related to outlier issues or those lacking precedent.
Applies policy and practice in the review of Petitions for Waiver of Graduate Regulations.
Evaluates Student Petitions related to the graduate student lifecycle and progress to degree.
Tracks petition submission data and outcomes, conducts analysis, and makes recommendations for policy or procedure updates.
Serves as the prime contact for the division on all graduate student enrollment, retention, and student services issues for faculty and campus partners.

Requirements

Under general direction, performance of administrative and/or program leadership in a large and/or complex organizational unit with broad impact.
Assess, formulate, and evaluate the impact of recommended or implemented policies from a strategic and operational perspective.
Regular participation in planning and development activities and, as required, independent determination of methods to meet programmatic or administrative goals.
Influence over key objectives and longer-term goals of an organizational unit and/or program with high visibility or broad impact.
Independent determination of approaches to project and priorities.
Work is reviewed against overall goals and objectives, with full accountability for results.
Use of appreciable judgment in the development of policies and procedures related to issues frequently not covered by existing policies and procedures.
Use of appreciable ingenuity and innovation to conceive of new approaches and solutions to address complex problems and issues.
Serve as the prime contact for the program, specialty, and/or organizational unit.
May manage relationships with outside entities or agencies and manage sensitive information and situations.
May oversee day-to-day program or organizational unit operations and provide lead work direction to other professional or administrative staff, with accountability for results.
Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations.
Thorough knowledge of policies, procedures, and outside regulations pertaining to CSU graduate education.
Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations with numerous and diverse demands.
Expertise in investigating and analyzing problems with a broad administrative impact and implications.
Ability to anticipate problems and address them proactively.
Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.
Ability to train others on new skills and procedures and provide lead work direction.
Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions.
Demonstrated consultative skills in working with internal and external constituent groups.
Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus.
Requires a successful background check.
Must be able to provide proof of U.S. citizenship or authorization to work in the United States within three business days from their date of hire.

Skills

Systems planning
Business process development and improvement
Analysis of internal and external policies
Programming workflows and operations
Process improvement
Student information systems and platforms
Policy interpretation and compliance
Technological projects for academic services
Statistical report generation
uAchieve implementation
CS Degree Progress Report system migration
Strategic and operational planning
Consultative skills
Facilitation skills
Project management
Program management
Analytical skills
Critical thinking skills
Problem-solving skills
Conflict resolution skills
Communication skills (written or verbal)
Interpersonal skills

Location

San Francisco, CA

Work Type

Full-Time
On-site

Experience Level

5 years of experience in academic program management and development
5 years of experience working in an educational or training setting
Experience developing and implementing promotional and outreach strategies
Experience managing/supervising or providing lead work direction to other staff

Education Level

Master’s degree in a related field

Salary/Compensations

$76,584.00 to $80,004.00 annually

Benefits

Medical
Dental
Vision
Pension
401k
Healthcare Savings Account
Life Insurance
Disability Insurance
Vacation
Sick Leave
State Holidays
Fee Waiver program

About the Company

San Francisco State University is a 100% Smoke/Vapor-Free Campus.
The CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception.
All work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

Equal Opportunity

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.
Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised.
Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.