Allergy Administrative Assistant - Wall Street/Brooklyn Heights
ENT and Allergy Associates · NY, US
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About the Role
Provides administrative support to medical personnel and assists with day-to-day operations by performing administrative tasks and ensuring high-quality customer service for patients.
Responsibilities
- Obtain, review, and input insurance authorization and referrals prior to patient services.
- Monitor and track patient authorizations.
- Inform offices of authorization status, including expiration dates.
- Work with patients to educate them on their benefits information.
- Explain to patients why some services are covered and some are not.
- Help patients understand deductibles, co-insurance, and copays.
- Accept, handle, and process incoming patient telephone inquiries using appropriate customer service skills.
- Clarify and validate patient inquiries, questions, or complaints.
- Enter data in the Electronic Health Records.
- Act as a liaison between patients, physicians, insurance companies, and specialty pharmacies.
- Assist office with tasks and patient calls.
- Perform other duties as assigned.
Requirements
- Experience working with insurance companies.
- Knowledge of different types of coverage and policies.
- Strong computer and data entry skills.
- Empathy and compassion to provide support to patients.
- Attention to detail and problem-solving skills.
- Customer service skills and telephone etiquette.
- High school diploma or GED.
- Professional demeanor and appearance.
- Preference for candidates with at least one or two years working in a healthcare or billing setting.
- Working knowledge of medical terminology, CPT codes, and ICD-10 is a plus.
Skills
- Insurance authorization
- Referral processing
- Patient education
- Benefits explanation
- Deductible, co-insurance, and copay explanation
- Customer service
- Telephone etiquette
- Data entry
- Electronic Health Records (EHR) usage
- Liaison skills
- Medical terminology
- CPT codes
- ICD-10 codes
Location
- Wall Street
- Brooklyn Heights
Work Type
- Full-Time
- Onsite
Experience Level
- 1-2 years in healthcare or billing setting (preferred)
Education Level
- High school diploma or GED
Salary/Compensations
- $21/hr
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid long-term disability
- Flexible Spending Account (FSA)
- Company-paid life insurance
- Voluntary life insurance
- 401(k)
- Pet insurance
About the Company
- ENT and Allergy Associates (ENTA) is the largest ENT, Allergy, and Audiology practice in the country, with over 475 clinicians practicing across 70+ clinical locations in New York, New Jersey, Pennsylvania, and Texas.
- ENTA clinical offices are comprised of world-class physicians who are specialists and sub-specialists, delivering the highest level of expertise and care.
- Comprehensive services include Adult and Pediatric ENT and Allergy, Voice and Swallowing, Advanced Sinus and Skull Base Surgery, Facial Plastics and Reconstructive Surgery, Treatment of Inner Ear Disorders and Dizziness, Asthma-related services, Diagnostic Audiology and Hearing Aid Dispensing, Sleep and CT Services.
- ENTA physicians are recognized as “Top Doctors” by Castle Connolly, reflecting a strong commitment to exceptional patient care and clinical excellence.
- Hümi (formerly Quality Medical Management Services USA, LLC, or QMMS USA) specializes in healthcare management and consultancy across practice operations and management, technology, revenue cycle, compliance, HR management, and business applications.
- Hümi delivers cutting-edge healthcare business management solutions by implementing best practices.
- Hümi represents the human side of healthcare, where operational excellence meets a people-first philosophy.
Equal Opportunity
- ENT and Allergy Associates is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.