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About the Role
Oversee daily operations, coordinate field service activities, manage personnel and resources, and ensure work is completed safely, efficiently, and on schedule for a family-owned commercial mechanical and boiler services company.
Responsibilities
- Oversee daily field service and office operations.
- Schedule and coordinate service calls, repairs, preventative maintenance, and mechanical projects.
- Manage technician scheduling, manpower allocation, materials, tools, and equipment.
- Monitor job progress, productivity, budgets, and project schedules.
- Oversee work orders, job costing, invoicing, and operational documentation.
- Communicate with commercial and industrial customers regarding service schedules, job progress, and operational issues.
- Troubleshoot scheduling, staffing, and field-related challenges to minimize delays and downtime.
- Coordinate purchasing of parts, materials, tools, and equipment.
- Oversee company fleet, vehicles, and facility operations.
- Ensure compliance with OSHA regulations, company safety policies, and applicable industry standards.
- Work closely with technicians, office personnel, vendors, customers, and company leadership.
Requirements
- 5+ years of operations management, service management, or supervisory experience in mechanical contracting, HVAC, plumbing, boiler services, industrial maintenance, facilities management, or a related skilled-trades environment.
- Alternatively, strong plumbing or mechanical field experience combined with facilities/property management and personnel supervisory experience.
- Commercial boiler or mechanical contracting experience is a significant plus.
- Working knowledge of mechanical systems, HVAC equipment, boilers, plumbing, or related industrial equipment.
- Experience coordinating field technicians, service calls, maintenance work, or projects.
- Strong leadership, organizational, and problem-solving abilities.
- Excellent communication and customer service skills.
- Comfortable interacting with customers, technicians, vendors, and company leadership.
- Familiarity with scheduling, work order, and job management software.
- Proficiency with Microsoft Office.
Skills
- Mechanical contracting
- HVAC
- Plumbing
- Boiler services
- Industrial field operations
- Operations management
- Service management
- Mechanical operations supervision
- Leadership
- Organization
- Problem-solving
- Communication
- Customer service
- Scheduling software
- Work order software
- Job management software
- Microsoft Office
Work Type
- Full-time
Experience Level
- 5+ years
Benefits
- Health insurance
- Paid time off
- 401(k)
- Health, dental, and vision insurance
- 401(k) with company match
- Defined Benefit Pension Plan
- Paid vacation, sick time, and holidays
- Ongoing training and professional development
About the Company
- Highly respected, family-owned commercial mechanical and boiler services company with more than 80 years in business.
- Established, family-owned company.