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About the Role

Keel Infrastructure is seeking a Customer Success Manager in Program Delivery to serve as the tenant’s day-to-day point of contact and ensure tenant needs are captured at intake and delivered through design, construction, and operations handover. This role acts as the liaison between the tenant and the development team on behalf of Keel.

Responsibilities

Support Leasing in collecting tenant project requirements and prepare a Tenant Deliverable Package.
Maintain the tenant’s deliverable package requirements from intake through operational handover.
Own the tenant relationship day to day as single point of contact; run regular touchpoints and action items; prepare tenant-facing reports.
Manage a change control process to receive, log, and route tenant change requests and issues to closure.
Ensure metrics and expectation criteria are included to meet tenant milestones through design, construction, and commissioning.
Deliver a complete close out package with the Program Coordinator.
Surface commercial questions and misalignment to Leasing and Corp Dev early.
Evaluate technical information from tenants to flag scope gaps or scope creep.
Understand the flow of data center design and construction phases from concept through completion.

Requirements

8+ years in a tenant/client-facing role on behalf of a complex mission critical project, providing program management or customer account roles in construction, infrastructure, data center, HPC/AI, or a comparable capital-project environment.
Working knowledge of construction delivery, schedules, and change management.
Able to read technical data, drawings, and schedules.
Strong written and verbal communication.
Comfortable leading tenant meetings, reporting on project challenges, and determining the correct point to escalate with solutions.

Skills

Program Management
Customer Account Management
Construction Delivery
Schedule Management
Change Management
Technical Data Analysis
Drawing Interpretation
Schedule Interpretation
Written Communication
Verbal Communication
Meeting Facilitation
Reporting
Problem Escalation
Solution Identification

Location

New York Office
NYC

Work Type

On-site a minimum of three (3) days per week
Periodic travel to project sites, vendor facilities, and partner locations as required

Experience Level

8+ years

Education Level

Bachelor’s degree in engineering, construction management, business, sales, or a related field, or equivalent experience.
PMP, CAPM, CCM, or similar credential (Preferred)

Salary/Compensations

$115,000-$155,000 USD

Benefits

Competitive salary, bonus and equity opportunities
Comprehensive health and wellness benefits
Retirement savings with company contribution
Employee referral program

About the Company

Keel Infrastructure is a publicly traded energy and digital infrastructure company that develops and owns data centers and power assets across North America.
At Keel, you’re not just joining a company, you’re helping build the infrastructure behind the future of compute.
We’re at the intersection of energy and technology, two industries transforming in real time.
The work is complex. The pace is fast. The impact is real.
We are looking for smart, driven people solving real challenges together.
Work that directly supports AI and next-generation infrastructure.
Room to grow, stretch, and take on more.
There's a top-down emphasis on amazing work culture at our organization.