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About the Role

The Director of Digital Content Services owns Service Operations and Creative for all content services, including messaging and visuals, delivered to Mood Media clients worldwide. This role builds and leads globally distributed teams, defines frameworks for service quality and throughput, and serves as the senior escalation point for content-related delivery across all geographies and client segments.

Responsibilities

Own end-to-end content operations: intake workflows, SLA attainment, capacity planning, and delivery quality across all active content service lines
Define and enforce operational standards, process frameworks, and escalation paths for all content delivery functions
Lead global staffing, vendor management, and resource allocation decisions to meet business demand efficiently
Drive year-over-year productivity gains across content operations through data-informed process improvements, tooling, and team development
Set and uphold the creative vision and quality bar for all content produced for Mood Media clients, covering messaging (copy/concept) and visuals (graphic, motion, digital) as required
Lead the creative team that might include, audio/video designers, animators, copywriters, and content producers; foster a culture of draft, accountability, and innovation
Define creative standards, templates, and brand governance applied consistently across client verticals and geographies
Engage directly with strategic clients and internal stakeholders to scope complex creative briefs, present concepts, and validate creative direction
Represent Digital Content Services in senior leadership forums; contribute to roadmap and investment decisions for content capabilities
Partner with Product and Technology to evaluate and integrate tools, platforms, and automation that enhance content production or delivery
Build and maintain a talent pipeline; conduct regular development reviews, set individual OKRs, and manage performance with rigor
Own quality assurance processes; maintain consistently high standards and act as final creative and operational authority for all content service lines
Develop and manage the annual department budget; report on spend, variance, and ROI for content operations
Define and enforce SLAs, turnaround standards, and escalation procedures for all active content service lines worldwide
Scope and advise on complex client briefs across creative and operational requirements
Collaborate with Sales and Account Management to support revenue opportunities tied to content services
Drive adoption of tooling, automation, and AI-assisted production where appropriate to improve efficiency and scalability
Establish and maintain operational dashboards; report on throughput, SLA performance, and cost efficiency at the Director level
Identify, propose, and integrate new content service categories into the operating model without requiring restructuring of the team
Other duties as assigned by management

Requirements

College degree (4-year) or equivalent experience: Bachelor’s degree (Design, Communications, Marketing, Operations Management, or related field)
10+ years in content production, creative services, or media operations
Minimum 5 years in a senior leadership role
Proven track record managing globally distributed teams of 8+ and P&L or cost center accountability for a content or creative services function

Skills

Deep understanding of content production lifecycles across visual and messaging formats
Strong operational acumen: capacity planning, SLA management, workflow design, and performance reporting
Creative authority: ability to evaluate, direct, and elevate work across graphic design, motion graphics, and copywriting
Proficiency with production tooling (Adobe Creative Suite)
Familiarity with content management, scheduling, or DAM platforms
Excellent communication, executive presentation, and client-facing skills
Comfortable in both creative and operational leadership contexts
Analytical mindset: comfortable with dashboards, KPIs, and data-driven decision making
Excellence in managing and motivating globally distributed staff across creative and operational functions
Strong leadership and collaboration skills
Superior problem solving and decision-making skills
Fluent in both creative and operational vocabulary
Financial acumen to manage costs and workforce planning

Location

Worldwide

Work Type

Full-time

Experience Level

Director
Senior leadership

Education Level

Bachelor's degree

About the Company

Mood Media is the world’s leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide.
With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging.
Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day.

Equal Opportunity

Mood Media is an Equal Opportunity Employer. All qualified applicants will be considered for employment based on objective work-related criteria, without discrimination based on age, disability, ethnic origin, gender, marital status, race, religion, responsibility for dependents, sexual orientation, gender identity, or other characteristics protected by applicable governing laws.