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About the Role

The Coordinator works with the Assistant Golf Professionals to serve Members and Guests in the Golf Shop, focusing on generating retail sales and ensuring a smooth and enjoyable golf experience for players and guests.

Responsibilities

Assist PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible
Greet and welcome Members and Guests in a professional and courteous manner
Communicate clearly and professionally with Members, Guests, and fellow staff Members
Answer questions and provide assistance and information to Members & Guests
Answer telephones to schedule future starting times and communicate information in a pleasant and professional manner
Accurately record time and date of reservation in the online reservation system
Make corrections and update online reservation system as appropriate when reservations have been filled or canceled
Email and telephone members/guests to verify advance reservations
Advises guests of any abnormal golf course conditions (overseeding, aerification etc.)
Communicate with local hotels/resorts concerning golf course profile (conditions)
Accurately open, operate and close the point of sale system per the Club Operations Manual
Handles and count cash, make accurate change, record credit cards, gift certificates and Member charges described by standard operating procedures
Collect green fees, car fees, and other incomes
Assist with physical inventories as required
Assist with the daily cleaning of the golf shop to ensure continued cleanliness and appearance of the Golf Shop, storage areas, and merchandise displays
Ensure that displays are kept at par stock inventory levels at all times and that the appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standards
Professionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques
Anticipate the needs of Members and Guests and offer appropriate merchandise alternatives
Assist with all closing procedures for the Golf Shop
Communicate up to date information accurately and effectively using radio communications to all areas of the golf course (i.e. Caddie master, outside operations, maintenance, etc.)
Special projects or other duties as assigned

Requirements

High school education or equivalent education
Basic knowledge of general business practices, retail sales practices and procedures as would be acquired through one to two years of similar experience
Previous customer experience required

Skills

Customer service
Retail sales
Point of sale system operation
Cash handling
Communication
Merchandise sales

Location

San Francisco, CA

Work Type

Full-time

Experience Level

1-2 years of similar experience

Education Level

High school diploma or equivalent

Salary/Compensations

$22.01 - $22.01 per hour

Benefits

Medical/Dental/Vision
Health Savings Account with employer contribution
Wellness Reward Program
Life and Disability Insurance
401(k) plus employer match and employer contribution
Pet Insurance
Employee Assistance Program
Paid Time Off and Holidays
Complimentary employee meals
Access to PGA TOUR golf tournaments
Tuition Assistance
Playing privileges and employee discounts

About the Company

TPC Harding Park offers two impressive golf courses and an award-winning restaurant, all open to the public. It has been honored by Golfweek Magazine as “#13 Municipal Golf Course in the United States” and “#24 Best Course to Play in California,” and by Golf Digest Magazine as “one of the Best Places to Play” with a 4.5-star ranking. TPC Harding Park has a storied history as a frequent PGA TOUR stop and hosted the 2020 PGA Championship. Join the TPC Network team.

Equal Opportunity

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.