Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Financial Promotions Officer role.
Rezi rewrites your resume against Domestic & General's job description. Free.
Tailor your resume to this Financial Promotions Officer role.
Rezi rewrites your resume against Domestic & General's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Financial Promotions Officer posting at Domestic & General — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Financial Promotions Officer posting at Domestic & General — free, in seconds.
About the Role
This role is an opportunity for someone with strong regulatory expertise and a customer-first mindset to ensure customer communications are clear, compliant, and effective. You will review and approve customer-facing content across digital and print channels, partnering with internal teams and external clients. This is a highly visible role where you will help shape customer communications and influence good customer outcomes across the business.
Responsibilities
- Review and approve customer communications and financial promotions.
- Ensure communications are compliant, clear and customer-focused.
- Provide guidance to stakeholders and clients to support a right-first-time approach.
- Support the development of policies, procedures and governance standards.
- Produce and monitor management information and reporting.
- Maintain accurate records and effective controls.
- Monitor regulatory developments and provide practical guidance.
- Partner with Product, Digital, Creative and Client teams.
- Support the development of customer terms and conditions.
Requirements
- Strong regulatory knowledge, excellent attention to detail and the confidence to engage with stakeholders at all levels.
- Ability to balance regulatory requirements with commercial objectives, while building strong relationships and delivering practical solutions.
- Experience reviewing, approving or advising on financial promotions and customer communications.
- Strong knowledge of the rules and regulations governing financial promotions.
- Excellent written and verbal communication skills.
- Ability to interpret complex regulations and apply them pragmatically.
- Customer-focused approach and commitment to delivering good customer outcomes.
- Experience working across multiple teams and positively influencing stakeholders.
- Exceptional attention to detail and accuracy.
- Experience using management information to drive insight and continuous improvement.
- Experience working with clients and business stakeholders.
- Collaborative, accountable, commercially aware and motivated by delivering high-quality outcomes for both customers and the business.
Skills
- Regulatory expertise
- Customer communications
- Financial promotions
- Stakeholder engagement
- Policy development
- Reporting
- Record keeping
- Regulatory monitoring
- Client relations
Location
- Wimbledon Office
Work Type
- Hybrid
- Permanent
Experience Level
- Not specified
Education Level
- Degree-level education or equivalent experience
Salary/Compensations
- Competitive salary
- Annual discretionary bonus
Benefits
- 25 days annual leave plus bank/public holidays
- Option to buy up to 5 additional days of annual leave annually
- Life assurance – employer funded cover of 4x basic salary
- Health cash plan – employer funded cover for essential healthcare costs (dental, optical, physiotherapy, etc.)
- Unlimited access to a 24/7 virtual GP service
- Attractive company pension scheme
- Car Leasing – carbon neutral salary sacrifice scheme
- Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
- Employee Assistance Programme – specialist advice and support
- Free Domestic & General protection plan each year
- Discounted rates of up to 50% on additional plans
- Referrals for family and friends
About the Company
- Domestic & General is growing fast across 12 countries, protecting the appliances that keep households running and cutting waste by extending product life.
- Recognised by Great Places to Work and the Inclusive Employers Standard.
- Building a modern, technology lead business.
- Proud of our 100-year legacy and excited about our future growth plans.
- Expanding our horizons, entering new markets and territories internationally.
Equal Opportunity
- Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.