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About the Role
Join an early-stage hospitality technology team expanding across Europe. You will manage guest operations and help turn real-world cases into clear, scalable processes.
Responsibilities
- Support guests throughout their journey, from booking inquiries through check-out, using AI support while taking ownership of decisions.
- Coordinate tasks and priorities across remote teams, customers, and external service providers.
- Identify recurring issues, process inefficiencies, and opportunities for automation.
- Build and improve operational processes based on guest cases and day-to-day experience.
Requirements
- Native German speaker with English proficiency at C1 level or higher.
- Experience in guest operations, customer service, or hospitality operations, including handling inquiries, bookings, check-ins, or check-outs.
- Experience coordinating multiple stakeholders and managing operational priorities under time pressure.
- A structured, analytical approach, strong communication skills, and the ability to make independent decisions.
- Background in hospitality operations, short-term rentals, or property operations is relevant.
Skills
- AI support
- Process improvement
- Stakeholder coordination
- Operational priority management
- Analytical approach
- Communication skills
- Independent decision-making
Location
- Berlin, Germany
Work Type
- On-site
- Full-time
Experience Level
- 1 to 10+ years
Education Level
- University degree in business administration, communications, economics, or a comparable field.
Salary/Compensations
- €40,000 to €45,000 annually
Benefits
- Visa sponsorship is not available.
About the Company
- Early-stage hospitality technology team expanding across Europe.