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About the Role
Mecho has an exceptional opportunity for a reliable, self-motivated Field Service Technician to make an immediate impact in a highly demanding department. The Field Service Technician will be expected to service mechanical, electrical, and software/network issues, ensuring proper functionality per the intended design and specifications. This position requires a mobile specialist responsible for troubleshooting, maintenance and repair of complex systems.
Responsibilities
- Support the installation and programming of ElectroShades.
- Support the startup and setup of the SolarTrac Automation system.
- Provide technical support, remotely or on-site, troubleshooting, diagnosing, and resolving mechanical, electrical, and software issues.
- Attend meetings with Operations, Dealer, EC, GC, IT, End User, etc.
- Provide documentation support to Drafters, Engineering, Marketing, Dealers, etc.
- Commission SolarTrac projects, remotely or on-site, thoroughly going through the checklist with the Mecho dealer.
- Assist in training facilities staff with operation and maintenance of automated systems.
- Perform Maintenance health checks and inspections, remotely or on-site, producing a detailed report.
- Liaise with Engineering on unresolved mechanical, electrical, or software issues.
- Record recurring issues and communicate information to engineering with suggestions for fixes where possible.
Requirements
- Associate’s degree with relevant experience, bachelor’s degree in a Technical, Electrical, IT, or Engineering field preferred.
- 5+ years’ experience with one or more of the following: Audio Visual, Security, CCTV, Lighting, Automation systems.
- Experience with motor control electronics is a plus.
- Excellent technical and communication skills.
- Up to 70% travel required.
- Must have valid drivers license.
- Capable of reading schematics and troubleshooting systems.
- Onsite presence is preferred for this role, and regular travel is required.
- In-depth familiarity with standard hard wired and bus control technologies.
- Familiarity with multimeters, CAT 5/6 crimping tools, cable testers.
- Ability to read construction drawings.
- Database knowledge is a plus.
- OSHA Card is a plus.
Skills
- Mechanical troubleshooting
- Electrical troubleshooting
- Software/network troubleshooting
- ElectroShades installation and programming
- SolarTrac Automation system startup and setup
- Technical support
- Commissioning automation systems
- Maintenance health checks and inspections
- Reading schematics
- Reading construction drawings
- Multimeter operation
- CAT 5/6 crimping
- Cable testing
Location
- Onsite presence preferred
Work Type
- Field Service
- Mobile Specialist
- Up to 70% travel required
Experience Level
- 5+ years experience
Education Level
- Associate's degree
- Bachelor's degree preferred
Salary/Compensations
- $60,000-$80,000
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with up to 5% company match
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Paid holidays
- Paid vacation time
- Two floating holidays
- One paid volunteer day off per year
About the Company
- Mecho and SWFcontract, the commercial brands under Springs Window Fashions’ Commercial Business Unit, are industry leaders in commercial solar shading, commercial grade blinds and intelligent control systems.
- Known for innovation, design excellence, and sustainable solutions, we’ve partnered with architects, designers, engineers, and developers for decades to deliver high-performance window management systems that transform spaces.
- Our products are brought to life through a trusted network of dealers and specifiers, shaping projects across healthcare, education, corporate, government, and more.
- As the leading commercial window coverings provider in North America, we are proud to pioneer advancements in manual, motorized and automated solutions that prioritize occupant comfort, energy efficiency, and design flexibility.
Equal Opportunity
- Our Core Value: We do the right thing, always
- Our Seven Cultural Behaviors: Empowerment, Ownership, Leadership, One Team, Customer First, Continuous Innovation, Speed