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About the Role

As a Sr. Programmatic Account Manager, you will be the primary point of contact for clients post-sale, overseeing campaign execution and performance to ensure client satisfaction and identify growth opportunities. You will collaborate with global teams to deliver a cohesive customer journey and represent the local client's needs within the company.

Responsibilities

Manage Pilot and BAU campaigns leveraging AI technology.
Monitor and troubleshoot campaign setup and performance within various DSPs.
Adapt campaign setup, KPIs, and pacing to the Australian market.
Serve as the main point of contact for assigned agencies, trading desks, and advertisers in Australia.
Maintain consistent client communication to ensure satisfaction and address concerns.
Provide regular education, campaign insights, and performance recommendations.
Collaborate with the Pre-Sales team for seamless onboarding and improved campaign setups.
Work with the Scibids solutions team to resolve issues and roadblocks.
Liaise with internal Scibids and DV stakeholders to share best practices.
Relay local market feedback to Solutions and Product teams.
Lead performance impact review sessions, campaign wrap-ups, and standard reporting.
Analyze key performance metrics and provide strategic optimization suggestions.
Strategize and upsell to grow existing client business and win new business.
Contribute to scaling successful pilots into BAU engagements.
Introduce clients to new Scibids product features and the wider DV offering.

Requirements

3-5+ years of professional experience in programmatic trading, analytics, or customer success/account management.
Hands-on experience with DV360 and at least one of The Trade Desk, Meta, or Google Ads.
Good knowledge of the Australian programmatic landscape.
Fluency in English.
Strong written and verbal communication skills, including with senior stakeholders.
Detail-oriented with the ability to prioritize and manage multiple projects.
Comfortable working autonomously in a cross-timezone environment.
A can-do attitude with energy, drive, and enthusiasm.
Ambition to grow your career as the team scales.
Familiarity with DV Authentic AdVantage and brand suitability or verification products.
Experience with managed-service or performance-based commercial models.
Working knowledge of the supply side (SSPs, PMPs, curated deals).

Skills

Programmatic trading
Analytics
Customer success
Account management
DV360
The Trade Desk
Meta
Google Ads
Australian programmatic landscape
English fluency
Written communication
Verbal communication
Detail-orientation
Prioritization
Autonomous work
Cross-timezone collaboration
DV Authentic AdVantage
Brand suitability
Verification products
Managed-service models
Performance-based commercial models
Supply side knowledge (SSPs, PMPs, curated deals)

Location

Sydney, Australia

Work Type

Full-time

Experience Level

3-5+ years

Salary/Compensations

Starting salary determined by qualifications, level, skills, experience, location, and internal equity.
Eligible for bonus/commission (as applicable), equity, and benefits.

Benefits

Bonus/commission (as applicable)
Equity
Benefits

About the Company

DV is a leader in digital performance solutions, helping partners verify digital campaign quality, optimize performance, and prove business outcomes through unbiased data and analytics.
DV's mission is to be the definitive source of transparency and data-driven insights into digital advertising quality and effectiveness.
Since 2008, DV has helped hundreds of Fortune 500 companies optimize their media spend and improve the digital advertising ecosystem.

Equal Opportunity

Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!