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About the Role
International SOS is recruiting a Norwegian speaking Operations Coordinator to join the team in Croydon. Operations Coordinators are essential to what we do. By liaising with doctors, nurses and logistics professionals to ensure our members receive the highest standard of care - you will be making a difference, every day.
Responsibilities
- Support and assist members with healthcare and security queries
- Ensuring clients’ medical situations and treatment are handled with utmost professionalism and care, by booking appointments, authorizing treatments or handling policy claims
- Assess situations, co-ordinate care and communicate logistics across the world
- Collaborate with a team of doctors, nurses, security and operations experts in a fast-paced environment.
Requirements
- Critical thinking and organizational skills to handle a variety of situations
- A passion to help people, and natural empathetic approach
- An appreciation for the importance of data protection and privacy; the ability to take ownership to protect data and process integrity.
- Confidence in using Microsoft Office
- Experience in Customer Service in a contact center / similar environment is beneficial
- Fluency in Norwegian or other scandinavian language essential together with excellent written and spoken English
Skills
- Norwegian
- English
- Microsoft Office
Location
- Croydon
Work Type
- Full-time
Experience Level
- Customer Service experience in a contact center or similar environment is beneficial
Education Level
- A’ Level or Degree level
Salary/Compensations
- £29,000 per annum
Benefits
- Structured career development track, with opportunities for progression and advancement
- Working hours are Monday to Friday between the hours of 8am - 6pm (staggered shifts)
- A day’s leave for your birthday
- Private health care, dental cover, pension scheme, life insurance, paid volunteering day
- Access to our Employee Assistance & Employee Support Programme
About the Company
- At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
- International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.
- 13,000 experts | 1,200+ locations | 90 countries | 110+ languages
- We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.