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About the Role
Nespresso is seeking a proactive and commercially driven Assistant Manager to join their boutique in Kingston. This role is crucial for attaining sales targets through premium customer experiences and excellent boutique performance.
Responsibilities
- Attain sales targets through premium customer experience and excellent delivery of all elements of boutique performance.
- Complete shop floor observations and provide feedback to the team.
- Utilize customer experience and everyday coaching across the team.
- Deliver a high standard of customer service.
- Facilitate team training sessions.
- Take accountability for managing and resolving escalated complaints.
- Monitor and lead on internal control processes.
- Lead on ad hoc audits.
Requirements
- Previous Assistant Manager or supervisory shop floor experience in the retail sector.
- Experience ideally from a luxury background, or from a different industry with the required skill-set.
- Proven track record of delivering exceptional customer service.
- Strong understanding of the retail and competitive environment.
- Enthusiasm to coach, train and mentor Sales Assistants.
- Ability to maintain and support a positive and collaborative team culture.
Skills
- Customer service
- Coaching
- Training
- Mentoring
- Team leadership
- Sales target attainment
- Customer experience management
- Complaint resolution
- Internal control processes
- Auditing
Location
- Kingston
Work Type
- Full-time
- 40 hours a week
Experience Level
- Assistant Manager
- Supervisory
Salary/Compensations
- £35,065 per annum
Benefits
- Up to 10% annual bonus
- Complimentary Nespresso machine and monthly allowance of capsules
- 25 days holiday entitlement with bank holidays on top
- A focus on personal development and growth
About the Company
- Nespresso is synonymous with luxury, innovation, and sustainability.
- The company's story began with the idea to enable anyone to create the perfect cup of espresso coffee.
- Nespresso is a B Corp certified company.
- Committed to Reducing, Reusing, and Recycling.
- Making coffee a force for good.
Equal Opportunity
- Nestlé's values are rooted in respect.
- Believes that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking.
- Strongly encourages applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community.
- Offers accommodations to ensure full participation in the application process.