Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Slot Supervisor role.
Rezi rewrites your resume against Seneca Gaming Corporation's job description. Free.
Tailor your resume to this Slot Supervisor role.
Rezi rewrites your resume against Seneca Gaming Corporation's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Slot Supervisor posting at Seneca Gaming Corporation — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Slot Supervisor posting at Seneca Gaming Corporation — free, in seconds.
About the Role
Supervise Slot Attendants on an assigned shift, ensuring high levels of customer service and adherence to company policies and procedures.
Responsibilities
- Supervise personnel and ensure efficient operation of facilities during assigned shifts.
- Monitor employee activities and take appropriate actions to support efficient operations.
- Observe Slot machine department areas for irregularities and ensure machines are functioning properly and played legitimately.
- Assign personnel, schedule breaks, and monitor coverage for efficient customer service.
- Assist in monitoring machine payouts to ensure correct amounts are paid to customers.
- Act as signatory on jackpots per the Internal Control Manual.
- Enforce policies and procedures regarding security of monies, parts, equipment, and documentation.
- Utilize effective communication to provide consistent, accurate, and timely information across shifts.
- Ensure professional behavior and appearance comply with Slot Department and Seneca Gaming Corporation standards.
- Maintain current understanding of information security policies, including the Acceptable Use Policy.
- Provide exceptional customer service and maintain a pleasant, professional demeanor.
- Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
- Complete all required SGC Training programs within nine months of employment.
- Attend all necessary meetings.
- Perform other duties as assigned, subject to change as needed.
Requirements
- Must be 18 years of age or older.
- High school diploma or equivalency required.
- Minimum of two years of casino experience.
- Minimum of one year of supervisory experience.
- Knowledge of casino rules, regulations, and procedures.
- Excellent communication skills.
- Ability to write routine correspondence.
- Ability to speak effectively to the public, employees, and customers.
- Ability to deal effectively and interact well with customers and employees.
- Ability to resolve problems and conflicts diplomatically and tactfully.
- Ability to stand, walk, and move through all areas of the casino.
- Ability to use hands to finger, handle, or feel objects, tools, or controls.
- Ability to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment.
- Ability to effectively deal with customers, management, employees, and the business community in all situations.
Skills
- Supervision
- Customer Service
- Communication
- Problem-Solving
- Conflict Resolution
- Information Security Awareness
Location
- New York
Work Type
- Full-time
Experience Level
- 1+ year supervisory experience
- 2+ years casino experience
Education Level
- High school diploma or equivalency
Salary/Compensations
- $49,069.41
- Compensation is negotiable based on experience and education.
About the Company
- At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.