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About the Role
Lead execution across the sales floor by ensuring strong merchandising, pricing, and athlete experience in all customer-facing areas. As a Team Captain of On Field Operations, you will coach teammates, manage priorities, and deliver a consistent, athlete-first shopping experience. Join a team that brings energy, precision, and teamwork to every shift.
Responsibilities
- Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
- Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc.
- Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
- Contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s).
- Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc. in accordance with established budgets and financial goals.
- Execute plans and make adjustments as needed throughout plan duration using independent judgment and analysis of plan effectiveness.
- When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
- Communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies.
- Monitor progress against plans and changes to store goals and pivot accordingly to ensure uninterrupted operations and athlete support while still meeting payroll and financial goals.
- Develop effective schedules for direct reports and make adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives.
- Build and lead a strong, effective team that successfully delivers positive athlete experiences.
- Take the lead on sourcing, interviewing, hiring, onboarding, and retaining appropriate number of direct reports in area(s) of oversight.
- Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle.
- Manage performance, including annual reviews and promotional recommendations.
- Hold teammates accountable for compliance with policies and procedures, including termination recommendations.
- Create a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.
- Adhere to and enforce established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.
- Hold teammates who fail to meet or comply with expectations accountable.
Requirements
- High School Diploma or Equivalent
- 1-3 years of experience
- Previous retail/customer-facing experience required.
- Previous people leadership experience preferred
- Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
- Ability to work extended periods of time (up to 4 hours) standing or walking.
- Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
- Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
- Cameras must be on during all virtual interviews.
- AI tools are not permitted to be used by the candidate during any part of the interview process.
- Offers are contingent upon a satisfactory background check which may include ID verification.
Skills
- Merchandising
- Pricing
- Athlete Experience
- Coaching
- Teamwork
- Communication
- Leadership
- Sales
- Customer Service
- Inventory Management
- Training
- Performance Management
- Policy Enforcement
- Loss Prevention
- Safety Procedures
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1-3 years of experience
- Previous people leadership experience preferred
Education Level
- High School Diploma or Equivalent
Salary/Compensations
- $51,500.00 - $65,500.00
Benefits
- Competitive total rewards package
- Incentive
- Equity
- All state paid leave requirements
- Generous suite of benefits
About the Company
- At DICK’S Sporting Goods, we believe in how positively sports can change lives.
- We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
- Sport inspires us. Innovation drives us. Come Win With Us at DICK’S Sporting Goods as part of a team that redefines what’s possible.
- Whether you live for sport or cozy fashion, you’ll love building your career at DICK’S.
- It’s more than a job — it’s a chance to be part of a team where you’re welcomed, supported, and empowered from day one.
Equal Opportunity
- We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.