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About the Role
Maple is Canada's leading on-demand healthcare platform, connecting patients with licensed healthcare professionals. We are seeking a Bilingual Client Success Coordinator to support our B2B clients and partner organizations, ensuring a great experience and smooth operations.
Responsibilities
- Coordinate day-to-day account operations, responding to incoming questions and requests in English and French while ensuring timely, accurate follow-up
- Support onboarding for new small business clients and partner groups, including communications, eligibility updates, and related administrative tasks
- Prepare and distribute monthly reports for plan sponsors, brokers and partner account managers, ensuring information is accurate, complete, and delivered on schedule
- Troubleshoot partner inquiries and operational issues, working with internal teams to find solutions and escalating more complex matters when needed
- Maintain accurate partner information, documentation, and task tracking across internal systems, including Salesforce, Missive, Confluence, and Asana
- Assist with partner webinars, educational sessions, and other communications as needed
- Identify recurring issues and opportunities to improve workflows, using automation and AI-enabled processes to complete recurring work and improve consistency
Requirements
- 1+ years of experience in a client-facing role or similar, ideally in a B2B setting such as account coordination, client services or operations
- Bilingual in English and French, with the ability to communicate clearly and professionally, both verbally and in writing
- Strong customer service instincts and a genuine interest in helping people solve problems
- An organized, detail-oriented approach to handling multiple priorities, timelines and follow-ups
- A dependable and collaborative working style—you ask questions, take feedback and follow through on commitments
- An AI-savvy, curious mindset—you’re comfortable learning new tools, excited to explore how AI can improve the way work gets done and interested in helping create repeatable processes
- A collaborative mindset and a willingness to jump in and support teammates when needed
- Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level
- Subject to a criminal record check (EPIC) and identity verification
- Additional checks, including employment or education verification, may be conducted depending on the role's requirements
Skills
- Salesforce
- Missive
- Confluence
- Asana
- AI-enabled processes
Location
- Remote within Canada
- Hybrid from our Toronto office
Work Type
- Full-time
Experience Level
- 1+ years of experience
Salary/Compensations
- $60,000 - $68,000
Benefits
- 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family
- Comprehensive health coverage: Medical, dental and life insurance
- Health spending account
- Flex benefits: Annual budget for professional development, wellness expenses or retirement savings
- 10 dedicated Health days
- Destination days: Work from anywhere internationally for up to ten days per year
- Group retirement savings plan
- 3 weeks vacation
About the Company
- Maple's purpose is to meet the world's healthcare needs.
- We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists.
- Over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care.
- We enable people to take control of their health and push the boundaries of what's possible every day.
- Bold minds. Big impact. A career at Maple is about making an impact.
- We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose.
- Here, you'll do work that changes lives—including your own.
Equal Opportunity
- We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.