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About the Role
We are looking for a Head of Client Success to lead and develop our Client Success team across the region. In this role, you will be responsible for defining and executing our regional Client Success strategy, driving client satisfaction, retention, and revenue growth while ensuring operational excellence. You will work closely with Sales, Ad Operations, and other cross-functional teams to strengthen relationships with key clients and agency partners, identify new growth opportunities, and deliver an outstanding client experience. This is a key leadership position for someone with a strong commercial mindset, deep knowledge of the AdTech industry, and a passion for developing high-performing teams.
Responsibilities
- Define and execute the Client Success strategy across North America, aligning team priorities with business objectives, revenue growth, and client retention.
- Lead, coach, and develop the Client Success team, establishing clear performance expectations, supporting professional growth, and fostering a collaborative, high-performing culture.
- Oversee relationships with key clients and agency partners, acting as a senior escalation point and ensuring a consistent, high-quality client experience.
- Drive upselling, cross-selling, and account expansion strategies in partnership with Sales, maximising incremental revenue and long-term client value.
- Ensure the team delivers successful advertising campaigns, meeting client objectives, performance KPIs, and operational standards in collaboration with Ad Operations.
- Establish and monitor key Client Success metrics, using campaign performance, client feedback, and business insights to identify opportunities and improve results.
- Partner closely with Sales, Ad Operations, Insights, and other regional and global stakeholders to align commercial strategies, resolve challenges, and improve the client experience.
- Identify opportunities to improve workflows, reporting, account management practices, and team efficiency, ensuring scalable Client Success operations across the region.
Requirements
- 8+ years of experience in Client Success, Account Management, digital advertising, AdTech, media, or related client-facing roles.
- Proven people management and leadership experience, including coaching, developing, and managing high-performing Client Success or Account Management teams.
- Strong track record of driving client retention, account growth, upselling, and incremental revenue across strategic accounts.
- Deep understanding of digital advertising and programmatic, including campaign strategy, performance measurement, DSPs, SSPs, and the broader AdTech ecosystem.
- Established relationships with agencies, advertisers, and key stakeholders in the North American advertising market.
- Experience defining and managing team KPIs, revenue targets, client satisfaction metrics, and operational performance.
- Strong strategic and commercial mindset, with the ability to translate business objectives into actionable Client Success initiatives.
- Excellent leadership, communication, negotiation, and stakeholder management skills, with experience influencing senior-level clients and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to use data to inform decisions, identify growth opportunities, and improve team performance.
- Ability to lead cross-functional initiatives, manage competing priorities, and drive continuous improvement in a fast-paced environment.
- Experience with CRM and reporting tools, such as Salesforce, Excel, or Google Sheets.
Skills
- Client Success
- Account Management
- Digital Advertising
- AdTech
- Media
- People Management
- Leadership
- Coaching
- Team Development
- Upselling
- Cross-selling
- Programmatic Advertising
- Campaign Strategy
- Performance Measurement
- DSPs
- SSPs
- AdTech Ecosystem
- CRM
- Salesforce
- Excel
- Google Sheets
- Strategic Thinking
- Commercial Acumen
- Communication
- Negotiation
- Stakeholder Management
- Analytical Skills
- Problem-Solving
- Cross-functional Leadership
- Process Optimization
Location
- New York
Work Type
- Hybrid
Experience Level
- 8+ years of experience
Salary/Compensations
- Base Salary: $140,000 – $153,000 USD annually
- Target Bonus: $29,000 – $32,000 USD annually
- On-Target Earnings (OTE): $169,000 – $185,000 USD annually
Benefits
- Accelerated, hands-on development with real ownership, global projects, and internal mobility.
- Flexible schedules and a hybrid model.
- Access to online learning, continuous training, and optional English or Spanish group classes.
- Well-being initiatives like SeedDay, Digital Disconnection, and team-building moments.
- Global events, offsites, celebrations, and a strong sense of belonging.
- Flexible remuneration plan.
- Program for transit and parking.
- Comprehensive health insurance.
- Gympass access to wellness programs and fitness classes.
- Unlimited Paid Time Off.
- 401K with a matching contribution of the first 6% of pay, up to $4,000 per year.
About the Company
- Seedtag is the leading Neuro-Contextual Advertising Company.
- We are redefining how advertising works in a privacy-first world by moving beyond keywords and cookies, towards understanding human emotion, intent, and context.
- Powered by advanced AI and neuroscience, our proprietary technology, Liz, delivers a deep, human-like understanding of content and attention.
- This enables brands to connect with audiences at the right moment, in the right mindset, with ads that are relevant, engaging, and respectful of the user experience.
- Founded in 2014 by two ex-Googlers, Seedtag has grown into a global company with 500+ Seedtaggers across 17 countries, backed by €250M in funding, and expanding rapidly across the open web and Connected TV.
- We’re not just building technology, we’re rewriting the rules of advertising.
Equal Opportunity
- At Seedtag, we foster an inclusive environment where everyone can thrive.
- We welcome diverse perspectives, as they fuel our innovation and growth.
- If you require any accommodations during the hiring process, please let us know.
- We’re committed to ensuring a positive and accessible experience.
- Seedtag participates in E-Verify.
- We use E-Verify to confirm the employment eligibility of all new hires in the United States.