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Tailor your resume to this Hotel Cleanliness Supervisor - London Marriott Hotel Marble Arch role.
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About the Role
The Hotel Cleanliness Supervisor plays a key role in ensuring guest rooms, public areas, and back-of-house spaces consistently meet Marriott's cleanliness and quality standards. This position supports the daily operation of the Housekeeping department, coordinates with multiple hotel teams, and provides leadership, coaching, and guidance to housekeeping associates while delivering exceptional guest experiences.
Responsibilities
- Inspect guest rooms, public areas, pools, fitness facilities, offices, and service areas to ensure cleanliness and quality standards are consistently achieved.
- Verify room status, identify discrepancies, prioritise cleaning schedules, and update room status information accurately.
- Coordinate daily housekeeping operations and act as a liaison between Housekeeping, Front Office, Engineering, and Laundry teams.
- Prepare, distribute, and communicate room assignments and operational updates to housekeeping associates.
- Respond promptly to guest requests and resolve service concerns using brand service recovery processes.
- Identify, document, and report maintenance issues, safety concerns, and lost-and-found items in accordance with hotel procedures.
- Complete housekeeping reports, logs, checklists, incident reports, and shift documentation.
- Support recruitment, onboarding, training, scheduling, coaching, and performance management of housekeeping associates.
- Ensure compliance with company policies, safety procedures, quality standards, and operational requirements.
- Foster teamwork, motivate associates, and contribute to a positive and productive working environment.
Requirements
- Higher education qualification, diploma, or equivalent.
- Minimum of 1 year of housekeeping or related hospitality experience.
- Minimum of 1 year of supervisory experience.
- Strong understanding of housekeeping operations, room inspections, and quality assurance processes.
- Excellent leadership, coaching, and team development skills.
- Strong customer service orientation with a passion for delivering exceptional guest experiences.
- Effective communication skills with proficiency in English.
- Strong organisational, planning, multitasking, and time-management abilities.
- Proficiency in computer systems and administrative reporting.
- Ability to make sound decisions, solve problems, and maintain professionalism in a fast-paced hospitality environment.
Skills
- Leadership
- Coaching
- Team development
- Customer service
- Communication
- Organisation
- Planning
- Multitasking
- Time-management
- Computer proficiency
- Problem-solving
Location
- London
Work Type
- Full-time
Experience Level
- 1 year supervisory experience
- 1 year housekeeping or related hospitality experience
Education Level
- Higher education qualification
- Diploma
Benefits
- Explore by Marriott Bonvoy™ benefits including special room rates and discounts on food and beverage.
- Paid leave for vacations, sick time, and holidays.
- Access to wellbeing activities and resources through the global TakeCare platform.
- Additional local benefits may be available depending on the property and role.
About the Company
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
- As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
- JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
- JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
- JW Marriott hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
- JW Marriott creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
- Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
- In joining JW Marriott, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.