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About the Role
This is a high-responsibility role where you are the GM's vital partner and the primary manager for weekend operations and overnight on-call coverage (Wednesday-Sunday). You will live on-site to ensure the hotel operates flawlessly, acting as the Manager on Duty and demonstrating your ability to lead, manage, and assure guest satisfaction, all while celebrating our value to "Play To Win."
Responsibilities
- Manages and has direct responsibility for the Front Desk team, including hiring, discipline, terminations, schedule-writing, training, mentoring, and conducting annual personnel performance appraisals for all direct reports.
- Customarily and regularly directs the work of all front desk, housekeeping, and maintenance employees during weekend shifts and other times when the GM is not on the premises.
- Assists the GM in monitoring cash management and in-house balances, and contributes to budgetary control measures (labor, expense, and inventory).
- Reviews and approves property payroll for all direct reports.
- Ensure the highest standards of customer service.
- Routinely meet with guests to solicit feedback, monitor social media, and ensure prompt resolution of issues.
- Ensure the security needs of the guests, staff, and property are met.
- Ensure all front desk operations, overnight on-call shifts, and property procedures comply with Sandpiper and brand standards.
- Provide necessary relief or back-up duties (front desk, housekeeping, etc.) to ensure optimum operation.
- Aid and contribute to sales prospecting efforts per the direction of the General Manager to maximize hotel revenues and profits.
- Responsible for overnight on-call shifts and weekend operations of the hotel, including coverage from Wednesday through Sunday.
- Assumes the General Manager’s full responsibilities (managing the budget and maintaining standards) on weekends and when called upon or in the absence of the General Manager.
Requirements
- MANDATORY requirement to live on site OR within 30 minutes of the hotel when on call.
- Exceptional leadership, communication, analytical, and problem-solving skills.
- Proven experience in a management role in the Hospitality industry, with significant supervisory and personnel management responsibilities.
- Experience managing operations within major hotel brands (e.g., Choice, IHG, Marriott).
- Experience with budgeting, financial management, or project management.
Skills
- Leadership
- Communication
- Analytical skills
- Problem-solving skills
- Personnel management
- Budgeting
- Financial management
- Project management
Location
- On-site
Work Type
- Full-time
- On-site
Experience Level
- Management experience in Hospitality
- Significant supervisory and personnel management responsibilities
Benefits
- Paid vacation days
- Paid holidays
- Associate room discounts
- Multiple healthcare plan options
- Incentives
- Rewardian program
- Annual surprise packages
- Comprehensive brand training
- Professional development
About the Company
- Sandpiper Hospitality (SH) is one of the fastest-growing companies in the extended stay market.