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About the Role

As an Operations Consulting - Senior Associate, you will drive meaningful outcomes by supporting and leading client projects from scoping to conclusion. You will apply structured problem-solving to complex business, operational, technology, and risk challenges, design and implement risk-and-control frameworks, and build trusted relationships with clients and colleagues. This role involves understanding client businesses through data analysis, converting data into insights, and communicating complex information effectively. You will also embrace change, stay informed of emerging technologies, and uphold the firm's code of ethics.

Responsibilities

Support and lead delivery of client projects from project scoping to conclusion, while exceeding client expectations
Apply structured problem-solving and root-cause analysis to complex business, operational, technology, and risk challenges
Support the design and implementation of risk-and-control frameworks, including first-line-of-defence processes and controls
Build trusted relationships with clients and colleagues at different levels while working effectively across multidisciplinary teams
Manage multiple timelines and projects within budget while coaching other team members and improving team performance
Understand our client’s business and strategies through data collection, interviews, formulating and testing hypotheses
Convert complex data into meaningful insights with qualitative and/or quantitative evidence
Communicate complex information effectively in written and verbal formats
Embrace change and opportunities to be exposed to different situations, environments and perspectives
Upskilling for a digital world and technology trends and stay informed of emerging technologies
Uphold the firm's's code of ethics and business conduct
Lead practice development activities (e.g. new service offerings, training packages, recruiting initiatives, marketing)
Lead business development activities, including writing proposals and presenting them to clients, and responding to RFPs

Requirements

Working experience in management consulting demonstrating knowledge of operations in financial Services, which may include specific knowledge of middle/back-office functions in the retail bank, commercial bank, investment bank, or wealth business while driving business growth for the firm
General understanding of risk terminology, first-line-of-defence responsibilities, enterprise risk management, and risk-and-control framework
Demonstrated consulting experience supporting business transformation, process improvement, operational excellence, or risk-and-controls initiatives in Financial Services
Working knowledge of the software development life cycle (SDLC), Agile delivery methodologies, and collaboration or delivery tools such as Jira and Microsoft tools
Strong structured problem-solving skills, including the ability to identify root causes, develop practical recommendations, and communicate complex information clearly
Strong relationship-building skills and an interest in technology-enabled transformation, including AI and large platform or ERP migrations
Demonstrated expertise in operational excellence, process optimization, RPA and AI/Gen AI as it relates to enhancing the efficiency of operations within the bank
Ability to become a trusted advisor to clients by building and maintaining relationships
Proven track record leading complex transformational and/or modernization and technology programs
Experience leading strategic plans, target operating models, technology enablement roadmaps, including knowledge of problem solving and process improvement methodologies
Understanding the evolution and new trends in technologies (e.g., GenAI, Machine Learning) and how these technologies can help to solve complex problems
Working knowledge of SDLC methodology, data transformation and visualization tools (e.g., Power BI, Alteryx, Tableau, Qlik) and intelligent automation technologies (e.g., RPA, RDA, process mining)
Experience leading white papers and thought leadership materials through research and data collection

Skills

Operations in financial Services
Middle/back-office functions in the retail bank, commercial bank, investment bank, or wealth business
Risk terminology
First-line-of-defence responsibilities
Enterprise risk management
Risk-and-control framework
Business transformation
Process improvement
Operational excellence
Risk-and-controls initiatives
Software development life cycle (SDLC)
Agile delivery methodologies
Jira
Microsoft tools
Structured problem-solving
Root-cause analysis
Relationship-building
Technology-enabled transformation
AI
Large platform or ERP migrations
RPA
AI/Gen AI
Strategic plans
Target operating models
Technology enablement roadmaps
Problem solving
Process improvement methodologies
GenAI
Machine Learning
Data transformation
Data visualization
Power BI
Alteryx
Tableau
Qlik
Intelligent automation technologies
RPA
RDA
Process mining
White papers
Thought leadership materials
Practice development
Business development
Proposal writing

Location

PwC Canada

Work Type

Hybrid

Experience Level

Senior Associate

Salary/Compensations

$84,700 - $134,700

Benefits

Competitive compensation package
Inclusive benefits
Flexibility programs
Variable incentive pay programs

About the Company

PwC Canada is committed to cultivating an inclusive, hybrid work environment.
This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.
We’re inspiring and empowering our people to change the world.
Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes.
This meaningful work, and our continuous development environment, will take your career to the next level.
We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life.
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples.
We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Equal Opportunity

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.
The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).