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About the Role
We are scaling our Strategic Account Management organization and seeking an experienced, growth-minded people leader with a proven track record of leading high-performing sales or account management teams. You will lead, coach, and scale a team of Account Managers serving our most strategic customers, driving team strategy, mentoring ICs, and fostering operational excellence to achieve company targets.
Responsibilities
- Hire, recruit, onboard, and retain top-tier AM talent.
- Coach and develop Strategic AMs through 1:1s, pipeline reviews, call coaching, and active deal support.
- Drive performance management and hold the team accountable to key operational metrics, pipeline generation, cross-sell quota attainment, and retention goals.
- Act as an executive sponsor on high-stakes customer renewals, expansion opportunities, and escalations.
- Partner closely with Cross-Functional Leadership to align on go-to-market strategies, improve internal processes, and advocate for customer needs.
- Establish and refine playbook strategies for account expansion, executive business reviews, contract renewals, and customer risk mitigation.
- Analyze account data, customer health indicators, and market trends to forecast revenue, identify growth opportunities, and mitigate churn risk.
- Foster a culture of continuous learning, team collaboration, high accountability, and customer-centricity.
Requirements
- 5+ years of total SaaS experience.
- 3+ years of direct people management experience leading Account Management or Sales teams in the enterprise+ space.
- Consistent track record of team quota achievement across net retention, cross-sell/up-sell revenue, and customer adoption targets.
- Demonstrated expertise in sales and coaching methodologies, and developing individual contributor skillsets.
- Strong leadership agility with experience operating in high-growth, fast-paced environments, and navigating complex organizational structures.
- Proven success building and maintaining long term commercial relationships, including interfacing directly with executive buyers.
- Highly effective communication skills and exceptional EQ.
- Highly organized, self-motivated, and detail-oriented.
- Strong operational and technical acumen.
- High integrity.
- Courage to challenge the status quo when logic and reason require it.
Skills
- Sales methodologies
- Coaching methodologies
- Leadership agility
- Communication skills
- Emotional intelligence (EQ)
- Operational acumen
- Technical acumen
Location
- US-based
Work Type
- In-office (at least three days a week)
Experience Level
- 3+ years of direct people management experience
- 5+ years of total SaaS experience
Salary/Compensations
- $280,000 /Year OTE Uncapped + Equity
- 60/40 commission split for base/variable pay
Benefits
- Competitive salary
- Benefits
- Equity
About the Company
- Rippling is rapidly moving upmarket, scaling its Strategic Account Management organization.
- Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.
Equal Opportunity
- Rippling is an equal opportunity employer.
- We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
- Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.