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About the Role

The Workplace Experience Support Specialist Senior delivers office location workplace experience for colleagues, supporting daily office operations such as visitor management, safety, hospitality, reception, and facilities coordination.

Responsibilities

Work with building management to maintain updated information related to building security, workplace health and safety, environmental sustainability, landlord forms, and maintenance issues.
Participate as a key team member in office operations and facilities projects, including real estate projects.
Coordinate and oversee maintenance of the office space, including carpet, security systems, air-conditioning, furniture, appliances, and office equipment.
Purchase and maintain inventory of office supplies and equipment.
Lead new hire/intern onboarding process, providing necessary office needs and training on building procedures.
Monitor ServiceNow for location services requests and fulfill them in a timely manner.
Handle mail services, including distribution, courier coordination, and package issue resolution.
Manage print, bind, scan, and copy jobs for the business.
Locate and check out client files, maintain records, and order files from off-site storage.
Ensure visitor management and reception activities are supported with quality customer service.
Lead meeting and event coordination, including catering, setup/cleanup, reservations, and audio-visual support.
Serve as a subject matter professional for staff questions regarding office policies and procedures.

Requirements

High school diploma or GED
3+ years of experience in a related field
Working knowledge of tools, resources, and technology required for assigned responsibilities
Intermediate to Advanced Microsoft Office skills, ability to learn firm programs/software and train others
Ability to lift up to 40 lbs. and stand for extended periods
Ability to respond positively to changing circumstances and drive business improvement
Effective organization, prioritization, and time management skills with strong attention to detail
Ability to work collaboratively with location services leadership to provide input during business planning

Skills

Visitor management
Safety
Hospitality experiences
Reception
Facilities coordination
Office equipment maintenance
Office supply ordering
Process improvement
Microsoft Office
Customer service
Meeting and event coordination
Mail services
Print, bind, scan, copy jobs
Client file management
ServiceNow

Location

Remote
Hybrid
On-site

Work Type

Hybrid
Virtual
On-site

Experience Level

3+ years

Education Level

High school diploma or GED

Salary/Compensations

$55,500 - $84,300

Benefits

Competitive benefits and compensation package
Total rewards program

About the Company

The leading provider of professional services to the middle market globally.
Purpose is to instill confidence in a world of change, empowering clients and people to realize their full potential.
Exceptional people are key to an inclusive culture, talent experience, and client relationships.
Offers an environment that inspires and empowers individuals to thrive personally and professionally.

Equal Opportunity

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.
RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities.
If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.