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About the Role
Minerva Virtual Academy (MVA) is seeking an organised, multi-skilled Hybrid Operations Lead to manage systems, calendars, and communications for their growing partnerships arm. This role is crucial for maintaining smooth operations, developing efficiencies, and nurturing relationships with partners, teachers, and students.
Responsibilities
- Administer the MVA Partner Portal, ensuring accuracy of information and producing reports.
- Develop and improve the Partner Portal in collaboration with the MVA Tech team.
- Set up and manage student records and workflows in iSAMS, Canvas, and Big Blue Button.
- Onboard new students and staff in liaison with the wider Operations team.
- Own the Hybrid calendar, including term dates, lessons, and reporting deadlines.
- Coordinate exam preparation administration with relevant teams and contacts.
- Track attendance and progress reporting, following up with teachers and raising concerns.
- Introduce new automations to facilitate attendance and progress tracking.
- Maintain accurate records of teacher/student pairings and inform relevant teams.
- Foster relationships with key HQ staff to maintain an understanding of MVA systems and processes.
- Assist in the preparation and administration of materials for teacher interviews and appraisals.
- Act as a key point of contact for partner schools and teachers, providing timely help.
- Join calls with existing partners to resolve issues and escalate complex cases.
- Manage Hybrid communications through email and iSAMS, and between teams.
- Coordinate with the Head of Hybrid to create and distribute regular Hybrid Bulletins.
- Maintain clear records of interactions, decisions, and resolutions.
- Support Hybrid compliance work, including policy updates.
- Identify ways to improve efficiency and the partner experience.
- Support MVA Hub projects as they develop.
- Support the wider MVA Operations team during school holidays.
- Support teachers in the creation of course content in Canvas.
- Ensure Hybrid operations run smoothly during the Head of Hybrid's absence.
Requirements
- Proven experience in an operations, administration, or customer service role.
- Exceptional written and verbal communication skills.
- Confidence to speak with partner schools and resolve problems on calls.
- Strong organisational skills, a keen eye for detail, and ability to manage multiple priorities.
- Confidence learning and using a range of systems (CRM, MIS, LMS, Google Workspace).
- Proactive, analytical approach with the ability to follow instructions and use initiative.
- Availability for a regular schedule of in-person days in London.
- Passion for education and commitment to MVA’s mission and values.
Skills
- CRM
- MIS
- LMS
- Google Workspace
- iSAMS
- Canvas
- Big Blue Button
Location
- Remote
- Hybrid - London-accessible
- One day per month in person in London
- Possibility of one day per week at an MVA Hub in West London
- Attendance at 4 headquarters events per year (London)
Work Type
- Full-time
- Permanent
- Remote
- Hybrid
Experience Level
- Depending on experience
Salary/Compensations
- £32,000 - £35,000
Benefits
- Competitive salary and benefits package
- Remote working
- Regular time in person with colleagues and partners in London
- Training in MVA systems, learning platforms, and educational technology
- Dynamic and supportive work environment
- Opportunities for professional development and growth
About the Company
- Minerva Virtual Academy (MVA) is the UK’s fastest-growing online school, delivering transformative education to students aged 11–18 across the UK and globally.
- Recognised by OFSTED and trusted by families, schools and education stakeholders, MVA is leading the way in innovation and accessibility in online learning.
- MVA Hybrid is the partnerships arm of MVA, working with schools and governing bodies to provide remote teaching.
- MVA offers a dynamic, rewarding and exciting work environment.
- MVA is an affordable, accessible online independent secondary school that delivers world-class education with a true sense of community.
- MVA combines smart technology and engaging online resources with one-to-one support, active group learning, and exciting multi-disciplinary projects.
- MVA offers students the flexibility to learn from home or anywhere in the world.
- MVA champions self-sufficiency, collaboration, problem-solving, creative and critical thinking, leadership, and mindfulness.
- MVA's motto is 'Together We Thrive'.
Equal Opportunity
- MVA is an equal-opportunity employer and strongly encourages applications from people of all backgrounds.
- We are committed to creating a diverse and inclusive environment for all employees.
- MVA values the diversity of our workforce and welcomes applications from all sectors of the community.
- If you require any reasonable adjustments during the application or recruitment process, please get in touch, as we want to make sure everyone has a fair chance to show us what they can bring to MVA.