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About the Role
This is an exciting brand new role for a Head of Commercial Development and Capability to play a pivotal role in delivering Nord Anglia's ambition to create the world's best admissions and sales profession. You will design, develop, and implement a global professional learning and capability program for Marketing, Admissions, and Commercial colleagues across Nord Anglia.
Responsibilities
- Lead the development of the first Nord Anglia Commercial Academy, creating structured professional learning pathways.
- Support colleagues from entry-level admissions roles through to school, regional, and executive commercial leadership.
- Develop foundation, practitioner, leadership, and executive-level development programs.
- Help colleagues understand how to grow schools via new student enrollments and focus on retention.
- Translate commercial ambition into practical competency frameworks, learning programs, professional standards, assessment approaches, accreditation pathways, and career development opportunities.
- Help establish Admissions and Sales as a recognized profession within Nord Anglia.
- Work closely with regional and school teams to understand capability needs, identify performance gaps, and create targeted development interventions.
- Ensure professional learning is connected to commercial priorities and contributes to measurable improvements in parent experience, team effectiveness, conversion, and sustainable enrollment growth.
- Ensure every Marketing, Admissions, and Commercial colleague has access to clear standards, outstanding development, and meaningful opportunities to progress.
Requirements
- Experience in learning & development, talent development, organizational development, sales enablement, or hospitality.
- Proven track record of designing and delivering large-scale learning strategies, academies, competency frameworks, and career pathways.
- Strong commercial understanding of admissions, sales, customer experience, marketing, or business operations.
- Able to link learning initiatives to measurable business performance and outcomes.
- Excellent program/project management skills with the ability to manage multiple stakeholders and priorities.
- Strong influencing and stakeholder management skills, including working with senior leaders in a matrix environment.
- Skilled in learning design, facilitation, and delivery across face-to-face, virtual, and digital platforms.
- Strong analytical, communication, presentation, and written skills.
- Digitally confident, including Microsoft 365, AI tools, and learning technologies.
- Experience with assessment, accreditation, certification frameworks, global organizations, and international education is advantageous.
- Comfortable working across different countries, cultures, and regions, with international travel as required.
- Passionate about working in a purpose-led organization.
Skills
- Learning & Development
- Talent Development
- Organizational Development
- Sales Enablement
- Hospitality
- Commercial Understanding
- Admissions
- Sales
- Customer Experience
- Marketing
- Business Operations
- Program/Project Management
- Stakeholder Management
- Learning Design
- Facilitation
- Delivery
- Analytical Skills
- Communication Skills
- Presentation Skills
- Written Skills
- Digital Literacy
- Microsoft 365
- AI Tools
- Learning Technologies
- Assessment
- Accreditation
- Certification Frameworks
Location
- London
Work Type
- Full-time
Experience Level
- Experienced professional
About the Company
- Nord Anglia Education is the world’s leading international schools organisation with over 90 international schools in the Americas, Europe, China, Southeast Asia and the Middle East, educating more than 100,000 students.
- The organization is driven by the philosophy: 'we are ambitious for our students, our people and our family of schools'.
- Exclusive collaborations with institutions like UNICEF, MIT, and Juilliard place Nord Anglia at the forefront of educational thinking.
- Joining Nord Anglia Education means becoming part of a committed and innovative team within the world's leading premium schools group, with an active global network.
- The company encourages a 'Create your Future' mindset, offering a range of experiences and opportunities to enhance skillsets and providing autonomy for career growth.
Equal Opportunity
- Nord Anglia Education is an equal opportunities employer dedicated to creating a diverse and inclusive workforce.
- All colleagues are treated fairly based on their skills and qualifications, without discrimination.
- Individuals from all backgrounds, including those with different abilities and neurodivergent conditions, as well as those who identify with protected characteristics, are valued.
- Recruitment aligns with the EmpowerUs Behaviours Framework: Communicate with Impact, Collaborate with Empathy, Make Considered Decisions, Embrace Change and Drive Growth.
- Nord Anglia Education is committed to ensuring the highest possible safeguarding standards and expects every employee to share this commitment.