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About the Role

The Customer Service Agent is responsible for building rapport and trust with clients by delivering exceptional service. This role involves accurate and timely data entry of shipping and receiving information, as well as order processing to support efficient site operations. Associates are expected to meet company objectives in performance, safety, and quality, and comply with all corporate and site-specific policies.

Responsibilities

Process and input all customer orders.
Run and print shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders.
Check all orders for special requests.
Expedite any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
Follow up with other departments to ensure service standards are met.
Assure proper invoicing of accounts by verifying customers as required.
Handle returned merchandise efficiently and assure proper credit is given to the customer.
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, and inventory management.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Assure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
Prepare reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.
Operate the computer terminal proficiently.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., accurately and timely.
Oversee all paperwork associated with orders and maintain corresponding files.
Answer phone calls and operate various office machines and computers.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Answer incoming telephone calls cheerfully, courteously, and timely.
Promptly route each call to the proper party, taking messages when necessary.
Assist callers with general information and inquiries.
Direct visitors to the appropriate department.
Assist drivers at the check-in window.
Cross-train in other administrative staff functions to support the site and contribute to associate development.
Work overtime as dictated by business needs.

Requirements

Must have a high school diploma or general education degree (GED).
1 year experience in Customer Service-related capacity.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months, which can range from mild to moderate.

Skills

Intermediate computer skills
Proficient with MS Office Applications
WMS functions
English (reading, writing, verbal)
Business writing proficiency
Mathematical skills at an intermediate level
Strong attention to detail and accuracy
Ability to accomplish job tasks in a timely manner
Ability to perform duties with minimal supervision or guidance
Ability to multi-task
Effective communication skills
Ability to adapt to change and thrive in a stimulating, fast-paced work environment.

Location

USA - New Berlin, 18200 W Lincoln Ave

Work Type

Full Time

Experience Level

1 year experience in Customer Service-related capacity
1-3 years warehouse/logistics support experience (preferred)
2-3 years’ experience in Customer Service-related capacity (preferred)

Education Level

High school diploma or general education degree (GED)

Salary/Compensations

$22.00 – $26.00 annually

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

About the Company

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, DSV adds value to its customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. DSV works every day from its many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Its reach is global yet its presence is local and close to its customers.
At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, DSV is the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.
At DSV, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. DSV values transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.
Start here. Go anywhere. This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Equal Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.