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About the Role

Support and enforce CI’s IT Change and Release Management processes for all infrastructure and application changes.

Responsibilities

Assist Director of Change and Release Management with Monthly Change Management Committee agenda, conducting meeting (serve as backup) and taking meeting minutes
Attend and contribute to daily team meetings providing updates via Kanban board in Jira
Ensure that third party applications follow the same standards and methods as internal applications
Assure that all work assigned to the CM Team is completed within the proper time in accordance to established SLA’s
Review all entries on the IT Events calendar and assist in resolving conflicts
Initiate and communicate out change freeze/blackout periods as needed
Review/Approve all Infrastructure Change Requests for validity and completeness
Review and update CAB Agenda weekly.
Assist in hosting/presenting weekly Change Advisory Board meetings.
Send out weekly Infrastructure change thread after CAB meetings
Maintain/update Change Management policies and procedures
Support the Information Technology department in usage of the ServiceNow Change Management module
Perform Post Implementation Reviews (Meeting and Report) for issues caused by Change Requests
Act as the primary point of reference for questions, problems, and suggestions about the change management process / system.
Update CMDB Change Approvers for mapped systems
Continually enhance and research the Change Management process
Review and authorize all on-prem and cloud software deployments based on proper process, verified authorization and testing (including making assignments to other IT teams as necessary)
Conduct Filesystem and Web application deployments
Ensure that audit trails of promotions to Test and Production environment requests are available
Review and authorize all backup and refresh requests for Test and QA environments
Refresh Test and QA environment File System/Web Apps and assign backups/database refreshes and restarts
Work closely with application development leads to understand release requirements, risks, and provide feedback to ensure releases are scheduled and executed effectively according to CM procedures
Create and configure test and production filesystem environments and ensure secure ownership and permissions
Maintain existing CI/CD pipelines in Jenkins
Maintain deployment scripts and environment configurations files
Update and maintain Artifact dashboard for tracking deployments and environment status’
Provide support for File System and Database deployments performed through Jenkins
Provide support for CI/CD tools: Jenkins, Flyway DB, CheckMarx, etc.
Support users of the on-prem CI/CD platform including GIT for version control
Test new and updated plugins used by the CI/CD platform
Maintain and configure new rules, tasks, and actions in Tripwire Enterprise
Manage licensing and track usage in TE
Review all Tripwire reports and reconcile changes against change requests and authorized deployments
Reconcile Windows/Unix and RHEL OS changes on all in scope servers
Maintain Registrar account information securely in CyberArk (enterprise password management tool) and approve password release requests for supporting Network team
Manage Public Certificate Authority account and assist Sr Production Control Manager in renewing site inventory license
Maintain Procedures for management of domains and certificates
Maintain Domain inventory list, tracking important details (e.g. Registrar, company, expiry date, Additional SAN etc.)
Track domain expiries and renew them according to documented procedures
Procure new domains as required
Maintain Public certificate inventory and track Subject alternative names, expiry dates, ownership, etc.
Maintain Private/Internal certificate inventory (Web and printer certs)
Generate and sign certificates using the public certificate authority and internal CA
Lead renewal process of existing internal certificates, following the defined certificate procedures maintained by the CM team
Process all payments related to domains and certificates and notifying Account Payable
The successful candidate will be eligible to participate in the on-call rotation after completing three months in the role.

Requirements

A degree or diploma from an accredited institution in Computer Science/Programming or equivalent experience.
5+ years of Change and Release Management experience in a large corporate IT environment (On Prem and Cloud).
5+ years of working in an aligned ITIL environment.
1+ years of DevOps and CI/CD experience.
Strong attention to detail and analytical skills.
Excellent communication skills, both written and oral, required.

Skills

Excellent understanding of Software Configuration Management and Change Management processes
Strong knowledge of GIT version control including SourceTree
Good understanding of Agile processes including usage of Atlassian tools (Jira, Bitbucket, Confluence)
Jenkins CI/CD pipeline experience is an asset
Solid Shell scripting knowledge
Solid UNIX/Linux skills required
TLS/SSL certificate experience an asset

Location

In-office environment

Work Type

Full-time

Experience Level

5+ years of Change and Release Management experience
5+ years of working in an aligned ITIL environment
1+ years of DevOps and CI/CD experience

Education Level

Degree or diploma in Computer Science/Programming or equivalent experience

Salary/Compensations

$65,000 to $85,000

Benefits

Eligible for participation in a bonus program
Health insurance coverage
Wellness programs
Life and disability insurance
Retirement savings plans
Paid leave programs
Education-related programs
Paid holidays and vacation time
Modern HQ location within walking distance from Union Station
Training Reimbursement
Paid Professional Designations
Employee Savings Plan (ESP)
Corporate Discount Program
Enhanced group benefits
Parental Leave Top–up program
Paid time off for Volunteering

About the Company

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms.
Since 1965, we have consistently anticipated and responded to the changing needs of investors.
We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice.
Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential.
Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

Equal Opportunity

We are focused on building a diverse and inclusive workforce.
CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities.
If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at accessible.recruitment@ci.com, or call 416-364-1145 ext. 4747.